2136 Views 9 Replies Latest reply: Apr 10, 2007 1:12 PM by CasperGemini
now onto the second week. i can shop and do everything else except have my computer authorized. oh and i can not talk to a real person to get help either............ a gazillion people have these things and this is the customer service and support center????? not one employee...i gotta implement this at my job...pink slip a few people in support and just let my customers wallow in unkowingness.
Hi this is a user group, not the customer support centre.
Have you discovered this Authorization FAQ which includes and email form you can use to contact customer support about your problem.
Unknown error -50 is usually a firewall-related issue. If you're running Windows XP or Windows Vista, try the steps in this article:
If you're on Windows Vista make sure you're on iTunes 7.1.1
(Help -- About iTunes)
There was an issue with Vista and earlier versions of iTunes 7 that would not allow you to authorize. It has since been patched, so this is an important update.
If you want to contact Apple's Support personnel you can find the appropriate number here:
However, be advised that, like .Mac, there is currently no phone support for the iTunes Store. You may want to go here and send an e-mail support request to the iTunes Store. I did this myself recently and received an informative reply in less than 24 hours.
Hope you find this helpful
There is a way to use an iPod with multiple computers. See this page for more information:
You could try clicking on Store and then Deauthorize computer until it says that this computer is not authorized. Once you get there, try authorizing again and see if you can get your songs on the iPod.
Apparently, logging into iTunes and purchasing a song does not mean your computer is authorized. I just deauthorized mine, tried to play a purchased item and received the message that my computer was not authorized. I logged in to iTunes and downloaded a song, successfully. I then attempted to play it, and, lo and behold, still getting the authorization message. I was, however, able to subsequently authorize the computer without any problems.