error message 4251 when burning discs

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error message 4251 when burning discs

I too am having problems burning my songs to discs. I start the process and shortly into the process it "cancels the disc burn" and I get the error message 4251. Any suggestions?

Dell dimension 4600 Windows XP

Posted on Apr 9, 2007 8:03 PM

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Answer 1

b noir

Level 9

72,336 points

Apr 9, 2007 11:43 PM in response to kww

could you post your DVD/CD diagnostics, please?

in iTunes, go "help > run diagnostics", select DVD/CD diagnostics, and paste the complete results into a reply.

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Answer 2

kww Author

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Apr 10, 2007 11:50 AM in response to kww

Here is the diagnostic from one of my last failed burn attempts.

600)
Dell Computer Corporation Dimension 4600i
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1), MxlW2k (1.1.0.116),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is not an administrator.

Video Display Information:

Intel(R) 82865G Graphics Controller

Connected Device Information:

DiskDrive, ST340014A
Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.

CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
CDROM, SAMSUNG DVD-ROM SD-616E, Bus Type ATA, Bus Address [0,0]

Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: SAMSUNG DVD-ROM SD-616E, Rev F501
Drive is empty.

E: SAMSUNG CD-R/RW SW-252S, Rev R901
Audio CD in drive.
Found 13 songs on CD, playing time 51:22 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:38:36
Track 3, start time 08:55:36
Track 4, start time 12:31:40
Track 5, start time 16:32:61
Track 6, start time 20:45:09
Track 7, start time 23:40:63
Track 8, start time 27:19:42
Track 9, start time 31:40:65
Track 10, start time 35:31:06
Track 11, start time 39:15:74
Track 12, start time 42:56:03
Track 13, start time 46:51:28
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.

Force Optical Power Calibration before burn is turned on in the preferences.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: SAMSUNG CD-R/RW SW-252S on CDR media at speed 16X.

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Answer 3

b noir

Level 9

72,336 points

Apr 11, 2007 6:53 AM in response to kww

600)

doublechecking here, that line provides info on your Windows version and Service Pack information. what is the full text of that line?

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Answer 4

kww Author

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Apr 12, 2007 9:11 AM in response to b noir

Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)

Sorry about that but here is the full line of text.

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Answer 5

b noir

Level 9

72,336 points

Apr 12, 2007 12:19 PM in response to kww

ahhh, thank you kindly.

is there any particular reason why you don't have service pack 2 installed?

if not, try installing that. the latest security updates are only available for SP2, too, so head to Microsoft update afterwards to stock up on anything you''re behind on.

do you still get the 4251 with your Windows fully updated?

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Answer 6

kww Author

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Apr 12, 2007 8:51 PM in response to b noir

Yes unfortunately I still get error 4251
Here is the cd diagnostic from the last attempted burn after downloading service pack 2

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4600i
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1), MxlW2k (1.1.0.116),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is not an administrator.

Video Display Information:

Intel(R) 82865G Graphics Controller

Connected Device Information:

DiskDrive, ST340014A
Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.

CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
CDROM, SAMSUNG DVD-ROM SD-616E, Bus Type ATA, Bus Address [0,0]

Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: SAMSUNG DVD-ROM SD-616E, Rev F501
Drive is empty.

E: SAMSUNG CD-R/RW SW-252S, Rev R901
Audio CD in drive.
Found 11 songs on CD, playing time 45:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:08:73
Track 3, start time 06:44:71
Track 4, start time 10:35:33
Track 5, start time 14:20:26
Track 6, start time 18:15:51
Track 7, start time 21:25:31
Track 8, start time 26:03:59
Track 9, start time 33:34:18
Track 10, start time 37:30:19
Track 11, start time 40:46:38
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.

Force Optical Power Calibration before burn is turned on in the preferences.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: SAMSUNG CD-R/RW SW-252S on CDR media at speed 16X.

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Answer 7

b noir

Level 9

72,336 points

Apr 13, 2007 10:13 AM in response to kww

sorry about the delay. (the Dell drivers and downloads site was offline last night, which put a damper on the next phase of investigations.)

there is a slight additional hiccup, though:

Dell Computer Corporation Dimension 4600i

i know where the 4600 downloads page is, and i know where the 4600 C page is ... but i'm not sure if that "i" is indicating if it's a different model from those two.

so let's go to Plan B with locating your downloads and drivers page.

could you please go to the following Dell page and enter your Service tag into the Option 1: Use a Service Tag box:

Dell drivers and downloads

... and then post back here with a link to the downloads page that comes up for you?

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Answer 8

kww Author

Level 1

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Apr 13, 2007 1:23 PM in response to b noir

Here is the download page that comes up for me.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs &ServiceTag=GRDKK41&SystemID=DIMP44600&os=WW1&osl=en&catid=&impid=

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Answer 9

b noir

Level 9

72,336 points

Apr 13, 2007 3:25 PM in response to kww

ahhh. thank you kindly. it is the standard 4600 page after all.

okay, there are a few downloads of interest there.

Dimension 4600 / Microsoft Windows XP

check to see if your Dell Dimension System BIOS is up to date.
check to see if your driver for your Intel Chipset is up to date.
there looks to be a newer (R902) firmware available for your Samsung SW-252S HH 48X32 CD-RW. Dell says it "resolves a drive detection issue where the drive eventually becomes non-functional" ... so definitely make sure you're up to date with that one.
check to see if your Intel 82865G Graphics Controller is up to date.

once you're satisfied you're up to date, try running your diagnostics again. has that message you're getting next to your hard drive in the itunes diagnostics gone away? for the last two sets of diagnostics, we've been getting a consistent:

DiskDrive, ST340014A
Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD

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Answer 10

kww Author

Level 1

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Apr 13, 2007 7:37 PM in response to b noir

I made sure I was up to date and tried to burn a cd. I actually thought it was going to be successful-got to the last 30 seconds or so and I got the 4251 error again. I included the diagnostic from that last burn although I don't think it was any different.

Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.
Do you have a suggestion about why I keep getting the above message?

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4600i
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1), MxlW2k (1.1.0.116),
UpperFilters: GEARAspiWDM (2.0.6.1),

Current user is not an administrator.

Video Display Information:

Intel(R) 82865G Graphics Controller

Connected Device Information:

DiskDrive, ST340014A
Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.

CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
CDROM, SAMSUNG DVD-ROM SD-616E, Bus Type ATA, Bus Address [0,0]

Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

D: SAMSUNG DVD-ROM SD-616E, Rev F501
Drive is empty.

E: SAMSUNG CD-R/RW SW-252S, Rev R902
Audio CD in drive.
Found 11 songs on CD, playing time 45:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:08:73
Track 3, start time 06:44:71
Track 4, start time 10:35:33
Track 5, start time 14:20:26
Track 6, start time 18:15:51
Track 7, start time 21:25:31
Track 8, start time 26:03:59
Track 9, start time 33:34:18
Track 10, start time 37:30:19
Track 11, start time 40:46:38
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.

Force Optical Power Calibration before burn is turned on in the preferences.

The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: SAMSUNG CD-R/RW SW-252S on CDR media at speed 16X.

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Answer 11

b noir

Level 9

72,336 points

Apr 13, 2007 10:44 PM in response to kww

Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.

that does seem to be the crux of things.

let's have a look in your Device Manager.

right-click "My Computer", and select "Manage". click Device Manager. expand the "Disk Drives" entry.

are there any warning/alert messages showing up next to the drive in Device Manager? if so, what does it say?

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Answer 12

kww Author

Level 1

0 points

Apr 14, 2007 8:38 AM in response to b noir

I have checked under disc drives and there was no error report.

The drive was listed as SR340014A and i checked under properties and it said the device was working properly.

I'm hoping you have more tricks up your sleeve.

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Answer 13

Apr 17, 2007 7:05 PM in response to kww

I am having the same problem except mine says 'The attempt to burn a disc failed. An unknown error occurred (4280).' What is this?! I have tried everything that anyone has said to do but nothing works.

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Answer 14

Apr 18, 2007 8:17 AM in response to kww

I am also having problems with burning audio CDs. I get the same error 4251 that others have reported in this discussion. My system worked up until about a month ago, then started producing these messages on every attempt to burn. It also makes the CD unusable, so this costs me money. I can burn CDs from Windows Media Player, and can also burn video DVDs successfully.

Any help I can get (there is none from Apple as I don't have an iPod) will be appreciated. I have checked everything the discussion group suggests, and have spoken with Apple support, who cannot answer my specific questions.

Best regards,
John

Sony Vaio Windows XP Pro Dual processor - 3GHz

Sony Vaio Windows XP Pro Dual processor - 3GHz

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