iTunes can't connect to Music Store - error 502

You may want to consider performing the following to be sure no software is conflicting with iTunes:

1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem

This article may help you out as well:

http://www.info.apple.com/kbnum/n300870

=)

Hi, I too am having the same problem which has only started occuring recently. I don't have a firewall turned on or anti virus software or web acceleration software. I don't think point four is particularly a solution for those of us who want to use wireless or who have a modem built into their router......

Can anyone from Apple comment on this issue?

Thanks,

Gareth.

502 is supposed to be the temporary error; something is down and will be back up soon. If you continue to get it for an extended period of time, you might want to contact customer support.

I have the same problem, and only since 7.1.1 Not a coincidence. Will someone from Apple please sort this out?