safely uninstall Airport Extreme software in order to do a reinstall ?

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safely uninstall Airport Extreme software in order to do a reinstall ?

I've messed up my encryption so although I have connection between my iMac and my Airport Extreme, I cannot connect with the Internet via my cable modem. I've tried various approaches, but I think I could solve it by uninstalling the Airport Extreme software and reinstalling it again-- does this seem feasible? If so, do I simply drag the icons out of Utilities and dump them in Trash?

iMAC, Mac OS X (10.4.8)

Posted on Apr 13, 2007 8:50 AM

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Answer 1

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Bruce Thomson

Level 6

10,419 points

Apr 13, 2007 9:01 AM in response to wehakee

The state of your wireless encryption is unrelated to the problem of the AEBS(n) being unable to communicate with your cable modem. No need to try to uninstall anything; besides, all you can easily uninstall is the Airport Utility by dragging it to the trash.

Use Airport Utility to check that you have properly configured the AEBS(n) Internet connection. For a cable modem, this is usually like this:

Connect using: Ethernet
Configure IPv4: Using DHCP

Connection sharing: Share a public IP address

What do you see on this panel for your Internet IP Address?

If the settings are OK, then power off both the AEBS and your cable modem for perhaps 10 minutes, then power up the cable modem, finally the AEBS

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Answer 2

wehakee Author

Level 1

0 points

Apr 13, 2007 10:01 AM in response to Bruce Thomson

I see the IP Address is listed as 24.196.111.128 for the Base Station. the connection says: Ethernet (WAN) 00:16:cb:c2:bc:c0. The configuration is "using DHCP"-- the airport status is still extremely strong; but still no connection to the Internet. I've tried turning off modem and turning off the Airport Extreme, but no changes.
Any other ideas?
Thanks for your help!

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Answer 3

wehakee Author

Level 1

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Apr 13, 2007 10:31 AM in response to wehakee

I finally got a phone link with an Apple Support tech guy. He walked me through a reinstall of the software, and now everything works just fine--clear connection to the Internet!
Thanks for the help!

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Answer 4

twolf1

Level 1

5 points

Apr 19, 2007 5:37 AM in response to wehakee

Could you post the instructions for the reinstall here please?

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Answer 5

ALpianoman

Level 4

1,120 points

Apr 19, 2007 5:51 AM in response to twolf1

Just drag the Airport Utility Icon to the trash, and rerun the Install CD that came with your 802.11n Base Station.

I had to do that last week because my update wasn't downloading properly.

Quite an easy way to uninstall/reinstall, huh? 🙂

AL

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Answer 6

Duane

Level 10

124,267 points

Apr 19, 2007 8:04 AM in response to ALpianoman

That will only delete the "AirPort Utility" application. It does not remove the AirPort software used by OS X to support the wireless connection.

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Answer 7

ALpianoman

Level 4

1,120 points

Apr 19, 2007 8:28 AM in response to Duane

While it won't remove the software from your computer, it will be inactive. Once you rerun the install CD, that new version will be the primary one. If I am reinstalling software, I don't empty the trash until the new one is installed.

That's just my habit.

AL

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Answer 8

Duane

Level 10

124,267 points

Apr 19, 2007 9:41 AM in response to ALpianoman

While it won't remove the software from your computer, it will be inactive.

No, it may cause the installer to happily reinstall the software but the OS X's AirPort (wireless) ability will be unaffected y deletion of that utility.

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