6 Replies Latest reply: Apr 30, 2007 5:09 PM by mueller16
lnunez6 Level 1 Level 1
I bought this song from itunes and it wont play. The purchase was made and everything, but the song won't play, and it's as if the song was never downloaded or anything.. help!

Sony, Windows XP
Solved by mueller16 on Apr 30, 2007 5:09 PM Solved
I bought this song from itunes and it wont play. The
purchase was made and everything, but the song won't
play, and it's as if the song was never downloaded or
anything.. help!


--copy the file from the folder in windows explorer and
--then move it anywhere else. Then click on it and it will
--play. Basically just move the file. Hope that helps

I would say that this one is solved, as moving the file to
another folder and playing it from there fixed this exact
problem for me.
Inspiron E1505   Windows XP
Reply by Lance L. on Apr 14, 2007 11:59 AM Helpful
You're saying it's like it wasn't downloaded, have you tried checking for purchases to start the download again? (Store->Check For Purchases...)

If it is showing in your library, but won't play, are you sure you've authorized your computer?

If you've done all that, and still have no luck, you should probably contact customer support.
Reply by poteat86 on Apr 18, 2007 1:50 PM Helpful
copy the file from the folder in windows explorer and then move it anywhere else. Then click on it and it will play. Basically just move the file. Hope that helps

All replies

  • Lance L. Level 2 Level 2
    You're saying it's like it wasn't downloaded, have you tried checking for purchases to start the download again? (Store->Check For Purchases...)

    If it is showing in your library, but won't play, are you sure you've authorized your computer?

    If you've done all that, and still have no luck, you should probably contact customer support.
  • lnunez6 Level 1 Level 1
    Thanks for the heads up, but I tried the Report a Problem tab and after I clicked on the button, another button saying "Done" showed up, nothing like what you explained might pop up... so I've sent an email to the support people. Thanks for the help though
  • poteat86 Level 1 Level 1
    copy the file from the folder in windows explorer and then move it anywhere else. Then click on it and it will play. Basically just move the file. Hope that helps
  • chumpmonkey Level 1 Level 1
    so how do i authorize my computer?

    edit: oops, never mind. just found out.
  • MuffinMan256 Level 1 Level 1
    Wow, I was having the same problem and moving the file did the trick. Any idea why???

    Thanks for the suggestion.
  • mueller16 Level 1 Level 1
    I bought this song from itunes and it wont play. The
    purchase was made and everything, but the song won't
    play, and it's as if the song was never downloaded or
    anything.. help!


    --copy the file from the folder in windows explorer and
    --then move it anywhere else. Then click on it and it will
    --play. Basically just move the file. Hope that helps

    I would say that this one is solved, as moving the file to
    another folder and playing it from there fixed this exact
    problem for me.
    Inspiron E1505   Windows XP