11 Replies Latest reply: Apr 18, 2007 8:59 AM by ruth gabrieli
giù Level 1 Level 1 (0 points)
i was jogging this morning listening to my music in my brand new ipod shuffle. suddenly the music stopped and I thought the battery had no more charge.
when i went back home I immediately plugged it in but itunes did not recognised it. Now I have been trying to charge the ipod shuffle for more than 4 hours without results. I have followed all the procedures without results. Moreover it is VERY FRUSTRATING that the help line is closed!
In my opinion no one from apple will ever read this message and reply to me.
I have to add that, if i could only turn back time, I would never again buy an apple product! And I will convince all my friends not to do my same mistake.
Giuseppe

imac, Mac OS X (10.4.9)
  • 0Ari0 Level 5 Level 5 (4,995 points)
    i was jogging this morning listening to my music in
    my brand new ipod shuffle. suddenly the music stopped
    and I thought the battery had no more charge.
    when i went back home I immediately plugged it in but
    itunes did not recognised it. Now I have been trying
    to charge the ipod shuffle for more than 4 hours
    without results. I have followed all the procedures
    without results. Moreover it is VERY FRUSTRATING
    that the help line is closed!
    In my opinion no one from apple will ever read this
    message and reply to me.
    I have to add that, if i could only turn back time, I
    would never again buy an apple product! And I will
    convince all my friends not to do my same mistake.
    Giuseppe


    It probably got moisture (perspiration or rainwater) in it. Plugging it in was probably not the smartest thing to have done and may have screwed it up permanently.

    How was your shuffle attached to you while you were jogging? Moisture can be carried along the earphones cable to the shuffle audio jack... OR can enter at the controls from contact with a wet shirt or other clothing.

    Best thing now is to let it dry for a few days unplugged.
  • giù Level 1 Level 1 (0 points)
    thanks for your reply.
    Probably yes probably no
    I can not even imagine that such a technological item could be so easily damaged! what if it rains then?
    In any case if apple had imagined such a risk, it should have written something in the "how to use" booklet...it is too easy to say that I have made an improper use of it.
    Giuseppe
  • 0Ari0 Level 5 Level 5 (4,995 points)
    thanks for your reply.
    Probably yes probably no
    I can not even imagine that such a technological item
    could be so easily damaged!


    I can.

    what if it rains then?


    It's not waterproof. Care is required when using battery powered devices in rain.

    In any case if apple had imagined such a risk, it
    should have written something in the "how to use"
    booklet...it is too easy to say that I have made an
    improper use of it.


    Apple did, on page 27 of the very fine manual:
    http://manuals.info.apple.com/en/iPodshuffle_FeaturesGuide.pdf

    Avoiding water and wet locations

    Do not use iPod shuffle in rain or near washbasins, or other wet locations.

    Take care not to spill any food or liquid into iPod shuffle. In case iPod shuffle gets wet, unplug all cables and turn iPod shuffle off before cleaning, and allow it to dry thoroughly before turning it on again.


    See what Apple says when you try to get it replaced...
  • giù Level 1 Level 1 (0 points)
    can you? good for you!!!
    in any case the imagine of the rain was not to be taken literally. It simply meant that in humid weather days one must not wear its ipod...

    what is the definition of location? does it include also my body? and where a body is humidm and where not?
    Are you playing with words?


    I am sure that i will not get back my new ipod but apple is sure that I will not encourage anyone I know to buy their products. on the contrary...

    It is a little satisfaction since I have wasted some money in a stupid fashion item!

    And I am not talking about the rest: programs made expressly for those who have never worked on a pc and do not know how to use them...how to organise the work.
  • 0Ari0 Level 5 Level 5 (4,995 points)
    can you? good for you!!!
    in any case the imagine of the rain was not to be
    taken literally. It simply meant that in humid
    weather days one must not wear its ipod...

    You asked, I answered...

    what is the definition of location? does it include
    also my body? and where a body is humidm and where
    not?
    Are you playing with words?

    No, just trying to convey to you the importance of protecting
    the device you bought. There have been reports of problems with moisture entering both 1st and 2nd generation
    shuffles on this forum from the beginning. Understanding that they're NOT really water-resistant nor waterproof goes a long way to prevent their failure from the incursion of moisture.

    I am sure that i will not get back my new ipod but
    apple is sure that I will not encourage anyone I know
    to buy their products. on the contrary...

    This why there is an aftermarket for cases for all models of iPods.

    It is a little satisfaction since I have wasted some
    money in a stupid fashion item!

    A lesson learned...
  • giù Level 1 Level 1 (0 points)
    I am not sure if you are making a non requsted irony or if you are talking seriuosly....and I do not know which alternative is the worse...

    Do you seriously think that people in the aftermarket would buy a device which does not work? Are you one of them maybe? So i have found the one who can buy it....

    my suggestion is that the items should be made in a better and more resistent way
  • 0Ari0 Level 5 Level 5 (4,995 points)
    I am not sure if you are making a non requsted irony
    or if you are talking seriuosly....and I do not know
    which alternative is the worse...

    Seriously but being misunderstood.

    Do you seriously think that people in the aftermarket
    would buy a device which does not work? Are you one
    of them maybe? So i have found the one who can buy
    it....


    EVEN Apple sells cases (covers), some of them fashionably stylish in leather(!) for various iPod models. What I meant by "aftermarket" is that OTHER manufacturers have stepped up to supply cases/covers/hoders (such as sports armbands) to protect iPods from harm and damage. People wanting additional protection are the intended AFTER ORIGINAL PURCHASE market (hence "aftermarket").

    my suggestion is that the items should be made in a
    better and more resistent way


    But that would add to the price...

    Here's an example of filling a need:
    http://www.powersupportusa.com/products/ipod/shuffle2G_splash.php


    There is actually a company which resells the shuffle in waterproof form usable underwater( for 2x the price ):
    http://www.swimman.com/main.html

    You can find many more solutions:

    http://www.google.com/search?hl=en&safe=off&q=%222nd+Generation%22%2BShuffle%2Bc ases&btnG=Search&lr=langen%7Clangfi
  • Blacknight582 Level 1 Level 1 (55 points)
    MY poor shuffle did something similarly - however mine was very much different in the manor that it happened.. I'm a huge fan of apple and for 80 bucks you have no right to be complaining if you were smart like any other apple go'er - you'd have bought applecare to go along with it and then guess what.. things are just fixed/replaced/whatever you need... yea it's a little extra, yea it's not always used.. but boy don't you wish you had it when it was needed?

    Anyways about the Shuffle, I was setting up a sound system listening to some jazz and all of a sudden it sounded like somebody had unplugged the cable, this was an indoor venue (actually at a church) so no water involved... hadn't fallen down or anything like that.. it was still securely clipped to my bag which was sitting on top of the table in plain view and everything still plugged in.. the LED was not indicating anythin so I just figured eh what the heck, it died, it had been playing for a while but I didn't really keep track of the time -so whatever. I went to recharge it however.. and I plug it in and it says there's nothing on the ipod... and then ejects itself (no not user error...this happened in a matter of moments) and turns itself off.. I was like.. oooook lol, I unplug it and give it a few moments to stop throwing it's temper tantrum and go back to try again.. just to let it charge at least.. This Go round it comes up with a solid amber light, and does not load itunes nor does the computer recognize it's there nor does it charge.

    ***** that it doesn't work - but I'm not too worked up about it.. and you know what - if you go to the apple store.. let them witness it - they'll probably take care of you.. if you're reserved and nice about things... just a suggestion.
  • 0Ari0 Level 5 Level 5 (4,995 points)
    Ummm... the original poster's shuffle is under warranty BUT he got moisture in itm, which isn't covered.

    What's your point?
  • Blacknight582 Level 1 Level 1 (55 points)
    My point.. is I was wondering if there was any form of explaination for it... I'm not complaining, I'm looking for help - if there's something I'm missing I'd like somebody that knows what their talking bout to help me. I'm heading to the apple store today to see if I can't get them to take care of a macbook of my families (under warranty) and see what's up with the ipod , (didn't buy applecare because I am willing to buy another one if this one is in fact bad, but it's not even a month old so I figure they're probably going to be willing to fix)

    You need to calm down, not everybody's being critical of what you say, I just wanted some help, isn't that what this forum is for?
  • ruth gabrieli Level 1 Level 1 (25 points)
    you can try and go to another thread from today:
    Not recognized by computer, is it dead? sedona76
    Apr 18, 2007 2:39 AM

    The answer by Jamie G saved my shuffle, which was not recognised by the computer or by iTune - the problem may be different, but the solution may work.