Lots of features greyed out in Remote Desktop App

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Level 1

115 points

Lots of features greyed out in Remote Desktop App

I am unable to figure out why I can not perform any of the Copy, Install, UNIX, Reports, and Spotlight functions because the toolbar buttons are grey. The menu items Upgrade Client Software, Change Client Settings, and Create Client installer are also all greyed out.

I can not believe I can not figure this out! There must be some fatal piece of info that should be added to the Remote Desktop app to at least inform me of why these items are not available.

I have the 10 user license, the ARD Admin software is 3.1 and the client is 3.1; 10.4.9 and 10.4.8 machines. I can observe, control, and send messages to the client without a problem. The All Computers list shows the client icon in blue.

Mac OS X (10.4.9)

Posted on Apr 18, 2007 1:01 PM

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Answer 1

Apr 18, 2007 8:21 PM in response to dbainbridge

Sounds like you must not be logged in as a local admin user. Log in as a local admin account and launch ARD. Go to Preferences > Security and change the setting to allow non-admin users access to all features. Quit and log out and log back in as the other user and you're good to go! : )

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Answer 2

dbainbridge Author

Level 1

115 points

Apr 18, 2007 9:12 PM in response to Theodore J.

That was it. Thanks. I can not believe there isn't some indication in the program itself that you have to be an admin user for that feature.. The dialog/window should have a padlock like all the other dialogs in OS X that require admin privs to change/access that function. The greyed out menu items should not even be greyed out.. If you select them and don't have admin privs it should at least tell you that!

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