PowerPoint won't open Hyperlinks

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Level 1

21 points

PowerPoint won't open Hyperlinks

Hello. I am a mac newbie so please forgive my stupidity. I also tried to search for this answer but didn't see my scenario exactly.

I am an instructor and I have some flash animations that get opened in a web browser when I click the link in PowerPoint. Worked fine on my old Windows-based laptop. I get on my Macbook Pro, run the test to make sure the animations will work and it says I have everything I need. Open PowerPoint, start the presentation, try to click the link...nothing. I get out of the presentation and ctrl-click the link and choose open. It crashes PowerPoint everytime.

Any tips on what I could check? I hope it's just a setting I haven't noticed...

Macbook Pro, Mac OS X (10.4.9)

Posted on Apr 19, 2007 2:59 PM

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Answer 1

bpeacock22 Author

Level 1

21 points

Apr 19, 2007 5:23 PM in response to iVmichael

********

Host Name: benjamin-peacocks-computer
Date/Time: 2007-04-19 13:47:11.850 -0500
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4

Command: Microsoft PowerPoint
Path: /Applications/Microsoft Office 2004/Microsoft PowerPoint
Parent: WindowServer [59]
Rosetta: Yes

Version: 11.3.2 (11.3.2 (061207), © 2004 Microsoft Corporation. All rights reserved.)

PID: 535
Thread: Unknown

Exception: EXC BADACCESS (0x0001)
Codes: KERN PROTECTIONFAILURE (0x0002) at 0x00000000

Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811e3d9 spin lockwrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthread condwait + 3114
2 LaunchCFMApp 0xb8167612 catch exception_raise_stateidentity + 318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catch exception_raise_stateidentity + 572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb8134443 spin lockwrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Thread 3:
0 LaunchCFMApp 0xb81342f2 spin lockwrapper + 91866
1 LaunchCFMApp 0xb814d490 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0xb80a5608 ecx:0x00000000 edx: 0x0000001b
edi: 0x00000000 esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010206 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

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Answer 2

iVmichael

Level 6

13,740 points

Apr 19, 2007 5:40 PM in response to bpeacock22

Rosetta crashing by the look of it ...

How does PowerPoint pass the file URL to the browser ?
Maybe paste a sample here
(I know it works on your PC which defaults to IE)

Do your Flash animations play OK if you drag then onto the browser icon ?

Have you the latest Flash Player and Plugins installed ?
http://fpdownload.macromedia.com/get/flashplayer/current/installflash_player_osxub.dmg.zip

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Answer 3

bpeacock22 Author

Level 1

21 points

Apr 19, 2007 7:18 PM in response to iVmichael

This is how it worked on my laptop:
-insert CD; it auto-opens default browser
-browse content, select topic, unzip folder to harddrive
-open the sample PowerPoint in the folder, copy the link of the topic, paste it in my presentation
-show presentation, click the link, it opens default browser to show the topic

No they will not play off the CD either, which is why I'm thinking a setting may be off, yet the browser and plug-in tests all passed.... May just have to go without.

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Answer 4

iVmichael

Level 6

13,740 points

Apr 19, 2007 3:13 PM in response to bpeacock22

/Users/ your_name/Library/Logs/Crash Reporter - is there a PowerPoint.log ?

If so post the first sections only down to and including "Thread n Crashed"

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Answer 5

bpeacock22 Author

Level 1

21 points

Apr 23, 2007 5:37 PM in response to bpeacock22

Seems to be a patch issue. Thanks.

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