Bluetooth: Not Available -- Hardware or software fault?

Please let me know if this solves your problem! I can almost guarantee it will!

I have still had zero problems with the new module saying "unavailable" since they fixed it.

lc

I had this problem and sent it for repair. It tooks more 20 days for the BT module to be changed.

However, random "bt not availabel" error still appears though most time it works fine. I have a bt mighty mouse, but I was feared to use it because the first time "bt not available" problem happened after I purchased and use it. What a waste.

I used to feel lucky that many common faults does not happend for my MB. Now I have started to doubted the quality reputation Apple has been boosting.

Shall I send my MB for repair again or wait for Apple's official sollution?(probably a firmware update)












Mac OS X (10.4.6)

I have the same problem. At first BT came and went as it pleased, starting today it does not come up at all. This all started for me with the upgrade to 10.4.9 - almost to the day!
I have done all of the things listed including the battery management update. I do not have one of the problem batteries!

I've just started experiencing this problem as well. Mine started when I paired my new Verizon Blackberry 8830 to my black Macbook to take advantage of its EVDO connection to the Internet. (BTW, as long as BT stays functional, this technology works great!) I also use a BT Mighty Mouse.

I've already had the battery and motherboard replaced in this laptop, but I can't say for sure that the BT module was part of that maintenance. I've had my Macbook for just short of a year and I'm very glad I purchased the Apple Protection Plan for just these types of incidents.

Shutting the Macbook down and then powering up seems to fix the problem and make BT functional. If, however, I try and reconnect my phone with the Macbook, the BT will eventually fail.

As a note, when BT fails, System Info will show that Bluetooth is not present and the Bluetooth icon will not display in System Preferences.

I'm curious whether the addition of my phone was simply coincidental to the start of my BT problems, or whether it is unrelated. For what it's worth, when I don't run the phone or access its configuration in Internet Connect, everything appears to be stable. As soon as I fiddle with the configuration of the phone in either Network Settings or Internet Connect, I can get the BT to fail.

Also, if I don't change settings at all and just use Internet Connect for EVDO from the phone, it will eventually make BT fail and become unavailable. The only way to fix it is to shut down as I described above.

Any insight would be appreciated!

Thanks.

Mini and Macbook Mac OS X (10.4.9) Windows 2003 Server

Couple of Questions, I have the same problem.


1. Does everybody get the USBF: 1493.499 AppleUSBHubPort: Port 1 of Hub at 0x7d000000 reported error 0xe00002ed while doing set feature (resetting port) Message?

2. Has anybody with a Macbook that is out of warranty had the problems repaired? If this is hardware, it seems to me like this is a design fault?

3. I happened to have a USB BT dongle lying around which I am now using instead of the inbuild BT (mightymouse and keyboard). Does anybody know how to disable the internal BT? Ill use external until I get a chance to argue with Apple.

Thanks
Adam

I also have the same problem however i really have no need for bluetooth as i almost never use it. However it does stop my macbook from sleeping and was also wondering like adam if it is possible to disable the internal bluetooth?

Thanks

Hello,

to all readers of this thread
Here is my latest info to "Bluetooth not availabe" problem.

1. Repair try : bluetooth modul changed -> no sucsess but the quantity of this failure was lower than befor

2. repair try : change of logic board -> no sucsess seems to be worser than ever in the moment

For the first repair I have waited 3 weeks and for the second repair if have waited 4 week. That means I have been nearly two month without the mac book and I am going to live for another 3-4 weeks without it for the next repair try.
I´am completly feed up with this procedure. I will not blame the apple dealer but the way how apple handle quality problems. Because of the amount of people which have the same problem I believe that some apple technician knows the rootcause of the problem. And there must be a reason why apple don´t spread the information of the real rootcause for this probem. Let´s wait and see.

Kind Regards

Stephan

Just an update, the beginning of May I had my bluetooth replaced. Everything worked great, than 2 weeks ago it all started again. I brought it in and he had it for 4 days, in which it never failed (of course), so my hardware and software tested fine. Tonight I brokedown and purchased Apple Care, the person I spoke with never heard of this, he ended up speaking to a bluetooth specialist who had me do a bunch of tests and concluded that it is a hardware issue and needs to be replaced. They did find it odd that I would have 2 go but should it happen again to call back because they will need to investigate further.

I will keep everyone updated.

Y

I've got the same problem and I tried everything. They changed my BT module, but I still have the same problems. I hope Apple will fix this soon (if they are able too) because I'm starting to loose faith in my little macbook...
If I pay 1200 euro's for a product it should work as expected, especially when it's mac!

😟

Macbook Mac OS X (10.4.10)

I am also having the same problems! Random forced shut downs and also the "Bluetooth unavailable" and not sleeping thing. This is the first I've heard about the bluetooth problem being connected to the not sleeping properly thing. I don't use bluetooth much, but it's all the combination of problems I'm having and I shouldn't be having any of them. I guess I'll be visiting the nearest apple store soon to have them address the probable hardware issues I'm having. Thanks for the input, everyone. I'm crossing my fingers on this. I sure hope I'm not one of those people who needs to have their computer fixed multiple times. I got this mac to get away from such problems. Very frustrating!!!!

macbook Mac OS X (10.4.9)

Sorry, can't offer you any solution, but I've got the same "Bluettooth: Not Aviable" problem as mentioned above, since using OS X (10.4.9). I hoped updating to OS X (10.4.10) could solve this error, but after downloading the update, the problem still continues when using my wireless MightyMouse. So just one more question: could it really be a hardware problem? Maybe it is rather a software problem, because this failure seems not to depend on temperatur, workflow or other "physical" influences, but indeed, I'm no expert in computers (and therefore I bought a mac). Anyway - I hope Apple will give us an answer as soon as possible, cause its very frustrating indeed.