Previous 1 4 5 6 7 8 Next 246 Replies Latest reply: Sep 10, 2010 3:45 PM by karlheinz.toni Go to original post
  • julious29 Level 1 Level 1 (0 points)
    Here are the results from yesterday:

    After the first genius bar attendant reviewed one of the videos I made of the problems, he took the laptop to the back to show the technician. He came came back apologizing for the inconvenience of having you come in several times and thanking me for my patience. What we are gonna do is we are going to replace your laptop.

    But since I had it custom built (just had more memory added), I couldn't get a new one from the store (he said it had something to do with their inventory and nonmatching product numbers). So now they are sending in my laptop and they will be sending me a new one, hopefully I will be recieving it by the end of this week.

    One question: Will I be receiving a brand new one or will it be a refurbished one?
  • Buffer Overflow Level 1 Level 1 (0 points)
    Just adding my name to the list of affected users. Phone support have been quick to admit it is a hardware fault and directed me towards a "local" (read ~50 miles) service centre. Not sure that it's worth it considering the reports in this thread of ineffective repairs.

    Was hoping the new boot ROM would solve something but no luck

    Boot ROM Version: MB21.00A5.B07
    Bluetooth Software Version: 1.9.0f8
    Bluetooth Firmware Version: 3.1965
  • David Minerath Level 1 Level 1 (5 points)
    Anders Ruohio wrote:
    I'm sure that Apple will adhear to local consumer laws. Yeah right. And what would it fix? If the problem is in most macbooks. So what Apple is saying here is that bluetooth is really beyond their capability.


    I wouldn't go so far as to say "most" MacBooks are affected; remember that people with no problems are unlikely to post "Hey, my BT works!" because, well, it works, which is expected. So while you may get a dozen or so "me too" posts, you have to compare it to the total number of shipped units.

    If it really were "most" MacBooks having trouble, there is no way that Apple would be saying there is no problem, as the sheer volume of tech support calls would say otherwise. If the actual faulty units are a fraction of a percent of shipped units, then they are isolated cases.

    The "no problem" attitude is a little bothersome, but as a technician (not an Apple tech though) I can attest that an intermittent fault is the hardest to find; if the fault doesn't exist when troubleshooting, then there is no fault to be found.

    Somebody captured video showing the problem; that's good, since now the tech can see the problem in action.

    One thought that comes to mind is the BT device being used; is there a common thread? Does it happen even if there is no BT device connected? Maybe there is a specific device or chipset that causes the MacBook hardware to get "confused."

    Just my thoughts on the matter...
  • JeffMilton Level 1 Level 1 (0 points)
    Yep my brand new 2.4 ghz Mac Book Pro wouldn't sleep ... and now the bluetooth is unavailable. sigh
  • brainbox1100 Level 1 Level 1 (0 points)
    Hi:

    I have a similar problem.

    When I use iSync to sync with my phone via Bluetooth (BT) my mouse (BT) will become partially unresponsive. Usually the mouse cursor moves in slow motion, or a stop-start-stop-start pattern. The only way to recover is to disable and then enable BT.

    It’s not 100% guaranteed to happen all the time – but this is reproducible.

    I’ve tried all the standard tricks – reset this, reset that, check this check that. No-go.
  • robotninja Level 1 Level 1 (0 points)
    Hi all,

    I've been experiencing the same problem since last December or so. I only found out about this thread through today's Slashdot post, so hopefully others who are having the same issue will also speak up.

    First noticed the issue because my MB was randomly waking up from sleep, and wouldn't stay asleep with the lid closed; I was really concerned that my Superdrive was making the zzzt-zzzt satrtup noise constantly. After months of diagnosing, I finally took it in to my local Apple Authorized Service Centre (a camera pro shop), where the tech was extremely helpful.

    After having the MB for 10 days, he replaced the Bluetooth module, and "tested" it to be working. Within 5 minutes of getting it home, the same issue persisted. I can say that it seems less often than before, but the issue still persists. It seems more prevalent for me when the machine is hot, or when I try to use Bluetooth.

    I've never used a Bluetooth keyboard or mouse or anything, the only rare time I try to use it is to sync my phone. So, even as a very "light" Bluetooth user, this is totally frustrating because my Macbook won't sleep soundly. Even worse, I can't even disable Bluetooth altogether to let my MB sleep. Worse yet, I'm now out of warranty and not really willing to pay $200+ for AppleCare to spend weeks without my MB, only to have it come back with the same issue.

    This is definitely a hardware issue, and definitely something that should have been covered under warranty. Now I'm screwed. Incidentally, OSX86 runs really well on Dell Latitude laptops.... hmmm....
  • M-RES Level 1 Level 1 (0 points)
    Yes, to disable the bluetooth go to System Prefs>Bluetooth and under the Settings tab click the 'Turn Bluetooth Off' button. Also, if you're using BT regularly, click 'Show Bluetooth Status in the Menu bar' checkbox. That way you'll know whether or not it's dropping out when it's on.

    I've had this problem perhaps twice on my G4 PB in the past couple of years and the way to 'fix' it is to reset your power management settings... shutdown, press and hold Shift/Ctrl/Opt/Cmd and the power button for about 7 seconds. Let go, wait about 10 seconds then boot up.

    I think it's a firmware issue - might have screwed something up in one of the later OS updates if there was a sneaky firmware update that they didn't tell anyone about (perhaps to fix some BT security hole they've found or fixed).

    If you want to hard disable the built-in BT, have a look at the relevant technical article for your particular model. There should be a downloadble pdf for technicians or users performing memory/airport/BT upgrades (it should be one of the things you can opt to add later... used to be, so you can probably access it without voiding warranty if so). Open the machine up, unplug... job's a good'un.

    If it's hardwired into the logic board, get a soldering iron out!!!

    Has anyone confirmed yet whether or not this is just the built-in BT or if the same problem exists with third party BT dongles?
  • Castrol Level 1 Level 1 (0 points)
    Same issue here. MBP 2.4GHz. It happed to me again, last night. I didn't realize it had woken from its sleep and on for hours in my bag. Burned my hands taking it out, it was extremely hot. I am using a BT mighty mouse and keyboard. Is sending it in the only solution? Its brand new.
  • M-RES Level 1 Level 1 (0 points)
    No it wasn't a lie. Usually they use components that are best suited to the machine configuration and their software is designed to utilise that hardware as best as it can (which is why OS X performance is usually better than Windows performance on the same hardware). But unfortunately most potential 'switchers' moaned about the price (I still hear about Macs being really expensive!!! Which of course isn't tru and hasn't been for 10 years), so they started to source cheaper components for some of the periphery items (BlueTooth etc) to save costs and this is probably why there's an issue here - it's probably a huge batch of faulty BT dongles that Apple have bought in and they're holding out to see how big this problem really is before they issue a full recall/replacement programme (like the one they did with the overheating PBook batteries a couple of years ago). It happens to all manufacturers.

    Let's hope Appple realise how big a deal this is quickly and get a replacement programme up and running soon or they'll lose a lot of their new customers who don't understand yet why old-skool users know Mac's are 'better'
  • g.graziosi Level 1 Level 1 (0 points)
    The worst thing in all of this is that Apple is ignoring all of us.
    This bug has been known for months and still if you want it to be fixed you have to walk through **** with local Apple Authorized Service Centre persuading them that the problem is real.
    With other hardware makers you just have to call them by phone and they will come to your house, grab your defective hardware, fix it and send it back.
    Ouch... -_-'
  • robotninja Level 1 Level 1 (0 points)
    M-RES wrote:
    Yes, to disable the bluetooth go to System Prefs>Bluetooth and under the Settings tab click the 'Turn Bluetooth Off' button. Also, if you're using BT regularly, click 'Show Bluetooth Status in the Menu bar' checkbox. That way you'll know whether or not it's dropping out when it's on.


    Yes, I figured both of these out long ago, although they are helpful for others who want to watch their Bluetooth come and go in the menu bar. I keep my Bluetooth "turned off" constantly (greyed out in the menu bar, often with an X or Z over top of it when it's acting up). Unfortunately, it doesn't fix the wake from sleep problem.

    If you want to hard disable the built-in BT, have a look at the relevant technical article for your particular model. There should be a downloadble pdf for technicians or users performing memory/airport/BT upgrades (it should be one of the things you can opt to add later... used to be, so you can probably access it without voiding warranty if so). Open the machine up, unplug... job's a good'un.

    If it's hardwired into the logic board, get a soldering iron out!!!


    Yeah, no I don't think I'm going to start pulling my Macbook apart, and definitely not going to go to town with a soldering iron. I know I'm out of warranty, but living with the nuisance of having to turn my Macbook off whenever I'm away for more than a few minutes is preferable to hacking the poor thing up.
  • ijneb Level 1 Level 1 (0 points)
    I too I am seeing this problem. For the past 2 months or so I had been unable to put my MB to sleep and I had no idea what was causing the wake. Finally I noticed the Bluetooth had vanished from the System Profiler.

    For those of you wondering what BT has to do with sleep. The BT module vanishing appears to cause some "noise" on the USB bus, so the machine thinks that some USB event wakes the machine.

    I tried the various remedies posted on the forums and the only thing that worked for me was dismantling the machine and reseating the bluetooth/wifi card. I tried that last week, but as of today the Bluetooth has vanished again. (Actually, it vanishes and comes back intermittently!)

    Come on Apple, give us some feedback here. This is clearly a HW issue, or at least some command that is being sent to the BT module causes its USB interface to fail.
  • Anders Ruohio Level 1 Level 1 (35 points)
    I'd agree with this. It's not a bug pertaining to connecting to certain bt devices. How do I know? Because it happens when no bt device within a mile radius of the macbook is even on!

    Nope, this the macbook not being compatible with itself. As I said in another thread, at least it made Slashdot. Perhaps someone at Apple actually reads one of the larger tech news sites around.

    But I still also think that they'll keep ignoring until it would cost more than fixing it. We're probably not at that point yet. I'm not saying that's right, I'm just saying that's probably what is.
  • g.graziosi Level 1 Level 1 (0 points)
    I'm the one who reported the bug to Slashdot and I'm reporting it to a lot of web sites (both english and italian), still Apple seems to be ignoring us.
    You can help by reporting to more web sites and Digging this http://digg.com/apple/MacBooksExperiencing_BluetoothProblems .

    Message was edited by: Host
  • monkey paw Level 1 Level 1 (45 points)
    Hey all...

    My bluetooth has been turning off & giving me the "Bluetooth: Not Available" message. I also noticed... when I search for "bluetooth" on Spotlight... it shows Bluetooth on there so I click it, it opens up System Preferences... but there is no Bluetooth listed there. Weird!

    Anyway... I'm just curious how many of you (if any) are using Parallels to run Windows on your Mac. I seem to notice that my problem occurs after I've been running Parallels and thought maybe it is messing with something. I don't really use bluetooth at all... so I don't care. However, if there is a hardware problem, I'd want to fix it while I'm under warranty.

    James
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