Missing Driver for Epson PictureMate 500

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Level 1

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Missing Driver for Epson PictureMate 500

Can someone help me? I've recently crossed over from Windows and while delighted I made the move I still can't print my photos. I've gone onto the EPSON website, downloaded the correct installer (epson11775.dmg) and run it. But when I then connect the printer and run iPhoto it can't find the correct printer driver. I'm looking under EPSON, Epson PM... but "Epson PM 500" isn't there? What am I doing wrong - where can I locate the driver that the installation software installed?

17" MacBook Pro, Mac OS X (10.4.9)

Posted on Apr 22, 2007 8:17 AM

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Answer 1

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roam

Level 6

13,631 points

Apr 22, 2007 8:33 AM in response to jgavster

Hi jgavster

Are you sure you downloaded the right driver?
Epson PictureMate 500 driver for OS X - Intel-Power PC

Then in Printer Setup Utility choose Add and select the Printer closest to your model.

regards roam

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Answer 2

jgavster Author

Level 1

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Apr 22, 2007 10:40 AM in response to roam

Hi, Roam

I did that before - it downloads a file to the desktop called epson28087eu.sit

Where do I put this for Printer Setup to find it? I've tried to select it through Printer Setup using "other" but the download is greyed out and I can't select it.

Thanks
Jamie

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Answer 3

Klaus1

Level 9

52,749 points

Apr 22, 2007 10:55 AM in response to jgavster

Did you un-zip it before trying to install it?

(You use Stuffit Expander for this)

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Answer 4

roam

Level 6

13,631 points

Apr 22, 2007 12:29 PM in response to jgavster

Hi Jamie

It's not often you even need to install a driver for Mac.
Normal procedure is, physically connect the printer to the USB port, switch it on.
Open Printer Setup Utility (found in Applications/Utilities), click Add
You are then shown the Printer already selected, and the driver for it that came with the Mac is automatically loaded. Press OK and you're done.

That's what I would have done first. However to again install the driver, which would be updating the existing one, one just double clicks on the epson28087eu.sit package, which will open and run an installer which will install the driver files to their correct locations. You don't have to manually place them anywhere.

So the question is, can Printer Setup Utility see your printer when you click Add? If not you may have to select from there, in one of the dialogue boxes and select 'USB'.

regards roam

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Answer 5

jgavster Author

Level 1

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Apr 22, 2007 12:48 PM in response to roam

Hi, Roam

It seems that the latest drivers that come with the factory install don't carry every Epson printer:
http://docs.info.apple.com/article.html?artnum=301175#epsondrivers

However they are available on the Epson site as you knew! Thing is, a Mac novice such as myself didn't realise that .sit required stuffit expander. Once I downloaded that and ran stuffit, then rebooted all is well.

Thanks to you and Klaus1 - I can print now.

Thanks again, guys.
Jamie

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Answer 6

roam

Level 6

13,631 points

Apr 22, 2007 1:01 PM in response to jgavster

That's great Jamie.
As a new Mac user you may get something out of Switch 101:
http://www.apple.com/support/switch101/
as well as:
http://www.apple.com/support/mac101/

And any other questions you have, Apple Discussions will be a great place to get some answers.

regards roam

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