2 Replies Latest reply: Apr 23, 2007 8:04 PM by xlildragon
xlildragon Level 1 (0 points)
I'm not sure if i should be posting this here but i don't know where i would...

My iPod will not turn on anymore, and i was thinking about buying AppleCare and have Apple fix it. I thought of the possibility that the battery in my iPod could be dead (it does not charge nor turn on), and i need to know if AppleCare covers the battery.

5th Generation, Windows XP Pro
  • PT Level 7 (20,875 points)
    Yes, the battery should be covered. But first, did you try doing a reset on the iPod?

    Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.

    If it doesn't work the first time, give it a second or third go. Sometimes it takes a few tries.


  • xlildragon Level 1 (0 points)
    Thank you for your help.

    Yes I have tried resetting my iPod countless times, in every way I could possibly find on the internet. I have even tried to let the battery drain (if there was any charge in it to begin with) and charge it after.

    As you can imagine, no luck with that. Also, when i plug it into my computer it just tells me that the device cannot be recognized. This is my last resort, and it seems to be the only logical one.