I can't download attachments from my Hotmail/MSN account using Safari.

I have recently acquired a G4 after using a Powermac 6200 many years ago. (That's an explanation of my level of mac incompetence) Safari/hotmail were working fine, and I was able to open anything sent to me by email.

Then I discovered the joys of Preferences and System Preferences. I have a feeling I have clicked something or turned something off or on which now means I am told that there is no application to open the download/attachment. There's just a sort of whirling bar under a title and nothing happens. So when my brother sends me jokes and, more importantly, when my customers send me attached files, I can't open them. After the whirling bar, they now appear on my desktop, which they haven't done before, and can't be opened from there either (double clicking just brings up the same message).

Help files are useless for someone like me - I don't understand some of even the most basic terminology. Sad....

And it took me most of the afternoon to register on this site and find how to post a question. I need to get a life.

G4, Mac OS X (10.4.9), All but zero user knowledge

Posted on Apr 24, 2007 6:26 AM

Reply
6 replies

Apr 24, 2007 11:08 AM in response to JanieP

Are you sure you didnt just change where you downloaded them to? If you go to Safari preferences then down near the middle there will be a "save files to :" and see if it says Desktop. You can also check by going Safari > Window > Downloads: and see if it starts. Is there an error message or just refuses to respond? If it just refuses to respond after you clicked it go here and install Firefox, it works just the same as Safari it just doesnt look as pretty. Then try downloading from hotmail again. Post any problems or send me an email. (email's under profile)

Apr 25, 2007 3:26 AM in response to ArthurKeech

Hi. Thanks so much for reply, Arthur.

Right - went to Safari preferences and yes, downloads are filed to desktop.
If I go to Window and downloads, two of my attempts appear in a box called Downloads. When I double clicked, Mail came up. I am not registered for Mail and not a user. I double clicked on a .gif file and Quick time player box appeared in topleft of screen. Clicked on play button on quicktime, nothing happened.

Other times, something called Preview has come up as a little box with a drawer in it which contains the file (apparently, pdf documents, and Preview should open them all.) I can't do anything with it - it holds the document in the drawer, and that's it.

When I looked up Help in Preview, and clicked on can't open documents, it told me to go to finder, select a PDF document, choose file, get info, click open with, choose Preview from pop up and click change all. Sounded great. Except I went to Finder and can't find any pdf document. I wouldn't know what one was if it jumped out of the screen and did a jig on the desk.

My feeling is that I have done something incredibly stupid by changing/playing around in preferences and can't find it again. I'm reluctant to download firefox, but thanks for the offer, because I don't think it's an inherent problem, I think it is new user ignorance.

I really appreciate help with this.

Apr 25, 2007 9:48 AM in response to JanieP

Not a problem everyone is new at some point. Apple software tries to open whatever you download with predetermined programs, so if you download certain email files then Mail.app decideds "I know what this is" so it opens it and tries to display it. The same thing happens with .pdf's and Preview. Try clicking the icon on the right it should display the document on your left just next to the drawer. You defintely shouldnt make Preview unable to open documents, its a very handy little tool, you can even open some kinds of Word documents with it. If you want to change it though, go to safari, window, downloads and there should be a list of your attatchments you downloaded if there isnt go to Safari preferences remove download list items and switch it to manual. Then download whatever opened in preview click the little magnifying glass which will take you to it, then you can right click open with etc.

May 1, 2007 6:36 AM in response to ArthurKeech

Not a problem everyone is new at some point. Apple
software tries to open whatever you download with
predetermined programs, so if you download certain
email files then Mail.app decideds "I know what this
is" so it opens it and tries to display it. The same
thing happens with .pdf's and Preview. Try clicking
the icon on the right it should display the document
on your left just next to the drawer. You defintely
shouldnt make Preview unable to open documents, its a
very handy little tool, you can even open some kinds
of Word documents with it. If you want to change it
though, go to safari, window, downloads and there
should be a list of your attatchments you downloaded
if there isnt go to Safari preferences remove
download list items and switch it to manual. Then
download whatever opened in preview click the little
magnifying glass which will take you to it, then you
can right click open with etc.


Arthur - thanks so much for trying to help. Latest news is big crash on Friday, took it in to the Apple centre and it may be the logic board. I'm gutted. It'll take five to ten working days to decide if it should be ditched or not. I'm not planning the funeral yet, but I'm not happy....

May 1, 2007 6:37 AM in response to ArthurKeech

Not a problem everyone is new at some point. Apple
software tries to open whatever you download with
predetermined programs, so if you download certain
email files then Mail.app decideds "I know what this
is" so it opens it and tries to display it. The same
thing happens with .pdf's and Preview. Try clicking
the icon on the right it should display the document
on your left just next to the drawer. You defintely
shouldnt make Preview unable to open documents, its a
very handy little tool, you can even open some kinds
of Word documents with it. If you want to change it
though, go to safari, window, downloads and there
should be a list of your attatchments you downloaded
if there isnt go to Safari preferences remove
download list items and switch it to manual. Then
download whatever opened in preview click the little
magnifying glass which will take you to it, then you
can right click open with etc.


Arthur - thanks so much for trying to help. Latest news is big crash on Friday, took it in to the Apple centre and it may be the logic board. I'm gutted. It'll take five to ten working days to decide if it should be ditched or not. I'm not planning the funeral yet, but I'm not happy....

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I can't download attachments from my Hotmail/MSN account using Safari.

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