4 Replies Latest reply: May 3, 2007 6:56 AM by swoshbuck
swoshbuck Level 1 Level 1 (0 points)
i have a 2Gb nano, one of the older ones. and i get the folder icon with the exclamation mark next to it. so i go on the apple support website and restore and update it with ipod updater(on itunes) like it tells me to, it takes a while to restore it, then tells me that its reseting the ipod and it should appear in itunes soon. it does but the same warning pops up telling me that it is corrupted again and needs to be restored. i click restore and the same thing happens all over again. i try it once more and this time itunes tells me it cant restore it because it was unable to download the sufficient software needed. whys going on? this is a continuous circle. i tried to format the F drive in my computer but nothing happens. can someone help me? i would really appreciate it as I have been trying for weeks to get this fixed. THANKYOU XXXX XXX XXX

nano   Windows XP  
  • 1. Re: nano corrupted, restored but STILL corrupted??
    iPod_nano_1_GB Level 5 Level 5 (6,810 points)
    Hi shwoshbuck!

    Have you tried running Chkdsk on your iPod?

    First, restore your iPod, then run the chkdsk utility on your iPod.

    Information on disk error checking is in this MS document:

    How to perform disk error checking in Windows XP

    Then, after you've run chkdsk, restore your iPod in iTunse again - does it still report your iPod as "corrupt", or not?

    Also, are you upgraded to the latest version of iTunes? (To check, go to "Help > About iTunes" in iTunes). The latest version is 7.1.1.5.

    If you don't have the latest, download it here.

    Then, try restoring your iPod once more when you have the latest version of iTunes.

    (Also, make sure that you have the latest version of iPod firmware, which is 1.3.1 for 1st generation iPod nanos).

    If none of those things work, then this post by Mitch, another forum member on here, might help with that exclamation point and folder on your iPod:

    Mitch: Exclamation point and folder and nothing else


    -Kylene
  • 2. Re: nano corrupted, restored but STILL corrupted??
    swoshbuck Level 1 Level 1 (0 points)
    hi kylene, thanks for you comment.

    i have just tried Chkdsk on my ipod, and when i click 'start' the same thing happens when i try formatting via my computer. the box just closes and nothing happens at all. also, when i try opening the F drive it says please insert a disk into F drive but the nano is already plugged in and displaying the 'do not disconnet' icon.

    i have just tried restoring again and now it says it is unable to download the sufficeient software to restore.

    i do have the latest version of itunes, but not sure about firmware?
  • 3. Re: nano corrupted, restored but STILL corrupted??
    iPod_nano_1_GB Level 5 Level 5 (6,810 points)
    Okay, Swoshbuck, let's try connecting your iPod to your computer in disk mode.

    For instructions on putting your iPod into disk mode, see this article about it:

    Putting iPod into disk mode

    Then, with the iPod in disk mode, try restoring your iPod, and also, try running chkdsk on your iPod as well, and see if it works.

    "i have just tried restoring again and now it says it is unable to download the sufficeient software to restore.


    What is the exact error message you are getting? I'm mainly thinking that it might be either of these two (I can't remember the exact wording on both of those, but it's something very similar):

    -- "The iPod "[youriPod'sname]" could not be updated. iTunes could not contact the iPod software update server.

    -- "iTunes could not update iPod. The requested resource could not be found."


    i do have the latest version of itunes, but not sure about firmware?


    To check what version of firmware you have on your iPod, go to "Settings > About" on your iPod, from the Main menu.


    -Kylene
  • 4. Re: nano corrupted, restored but STILL corrupted??
    swoshbuck Level 1 Level 1 (0 points)
    ok, i put ipod into disk mode like you said. i clicked restore and the green bar came across as if it were restoring the ipod, then it said it was diconnecting and connecting the ipod again but when the ipod was ejected it came out of disk mode and when it re-appeared in itunes, itunes again said it was corrupted and the same error message came up, which was:

    'There was a problem downloading the ipod software for the ipod "ipod". The requested resource was not found.'

    So then i ejected manually and put the ipod back into disk mode to run chkdsk on it, but the samw thing happened when It wasn't in disk mode.

    I had one last try restoring it but the same thing happened...this is rather weird...

    I really appreciate your time and help, by the way.

    Vicky