There are a few things to try with one of those "required file/folder" error messages.
I'm not sure what exactly you have tried and/or not tried, but let's go ahead and work step-by-step through the list, okay?
The basic procedure with the following instructions would be to disconnect your iPod from your computer prior to actually performing the task.
Then, when you are complete with that step, open iTunes, and connect your iPod to your computer again, to check if you are still getting the error message. Repeat this kind of sequence as you go onto each next possibility to try:
Corrupt Photo Cache folder:
Sometimes the "iPod Photo Cache" folder(s) on your computer can be corrupted in some way, which causes this error message.
Try deleting this folder off your computer:
1 - Go to "START > Search".
2 - Select "All files and folders", and make sure that you are searching over your entire hard drive.
3 - Then, type "
ipod photo cache
" in the blank, and click "Search" to begin searching.
4 - When the search is complete, delete any "iPod Photo Cache" folders that you may find on your computer.
iTunes needs to be reinstalled
It's possible that iTunes needs to be reinstalled, perhaps because some required installation files were not loaded properly, or have been deleted.
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 188.8.131.52
Now, restart your computer once more.
Corrupt iTunes Library files
-- It's possible that there is some sort of
corrupt file in the iTunes library
, which is causing this error.
When you are getting this error message, does it seem to occur when it hits a particular song(s) in the sync?
If so, then try tracking down where which song that is, and then attempt to play that song in iTunes.
If you think you've found the culprit, delete it from your iTunes library (with your iPod disconnected), and reimport it into your iTunes again.
Make sure that your external hard drive is connected
. If you store your iTunes library songs on an ex. hard drive, then make sure that it is connected to your computer, or else you will have files that cannot be found in your iTunes library.
This error could also be caused by something with your computer's USB connections with your iPod.
try connecting your iPod to a rear port
, not the front one.
-- With your iPod disconnected, try
unplugging all other USB and FireWire devices
(except your keyboard and mouse).
Update or reinstall your USB drivers
. For instructions, see the steps in
-- Also, you could try using
a different USB cord
. Disconnect your current one from your computer and your iPod, and restart your computer. Now connect the new USB cord (if you have another one) to your computer, and connect your iPod.
It's possible that your firewall or antivirus software is blocking an iTunes process (like iTunesHelper.exe, for example), from running properly when your iPod is connected.
First, let's determine what Internet security software you have.
If you're not sure, you can go to "START > All Programs", and browse along the list for your security program.
(Make sure to do the following with iTunes
and your iPod
Here are a couple of firewall/security programs that come to mind, that we have kbase articles (or I have the security program myself) about how to allow iTunes onto it:
If you're using your
, then you can use this article to enable iTunes on it:
How to enable iTunes on Windows XP firewall
If you're using
Personal Firewall Plus, then use the instructions in
to enable iTunes there.
(That article above only mentions "iTunesHelper", but allow anything Apple/iPod/iTunes related on that list... not sure if that is the only one listed there, but look around anyway).
If you're using
Norton Internet Security
If you are using something else, then usually, you launch the program, and go to some sort of section like "Settings", then go to something that says "Firewall settings", "Internet Permissions", or something similar.
Try to find a list of applications that it "Allows/Blocks".
Then, like normal, enable "iTunesHelper.exe", or "iTunes.exe", and "iPodService.exe" or anything else iTunes/iPod related (again, not sure if there are many things on that kind of list).
Now, after you've enabled iTunes processes on your firewall, restart your computer. Then, check your firewall again, just to make sure that your settings haven't changed back to default, and are still allowing iTunes.
Then, connect your iPod, and see if it syncs with iTunes or not.
Let's test something...
If that does not fix your issue, then I would also like to do a little test with how something acts on your computer for you:
With iTunes opened and your iPod disconnected, go to Task Manager (Ctrl
Delete), and click on the "Processes" tab. Here, there ought to be these three processes listed:
Carefully watch those three processes (if they are all there), and leave your Task Manager up and runnning so you can see what happens.
Now, connect your iPod to your computer.
Do those three processes stay in your Processes area when the iPod is connected? Or does some other strange thing occur?
For example, do either of those applications only stay for a few seconds when your iPod is connected, then promptly disappear?
Now that were done with the test (please describe the results of what happened in a reply), you can move onto some other possibilities:
There could also be other things that could cause this error.
For example, if your computer is out-of-date with its Windows Updates, that might be a contributing factor.
You could try enabling disk use in iTunes, then resync your iPod with iTunes, and see if the error still occurs. (for instructions on disk use, check
Also, these "other causes" could be things similar to what is mentioned in
. (i.e., running Chkdsk on your hard drive, or keeping your computer up-to-date with its downloads).
I hope one of those things solves your issue,