1 2 Previous Next 21 Replies Latest reply: Jun 19, 2007 8:58 AM by bradji
kvance Level 1 Level 1 (0 points)
all of the sudden i cannot connect to the itunes store. it says to check my network, but everything else seems to be running fine. what could be the problem ?

imac   Mac OS X (10.4.9)  
  • 1. Re: cant get on itunes store
    jisalill Level 1 Level 1 (0 points)
    i'm having the same problem...first noticed it a couple of days ago. first i got an error when i tried to purchase songs, saying the item is no longer available...now i can't get to the store at all. internet connection is fine...tried keychain verification, & no problem there...
  • 2. Re: cant get on itunes store
    Latx Level 1 Level 1 (0 points)
    I'm having the same issue. I've noticed we all seem to be in Houston. Just out of curiousity, what ISP do you use?
  • 3. Re: cant get on itunes store
    ZioSimo Level 1 Level 1 (0 points)
    Hi folks. I'm having problems since last monday.
    I heard several other people from Houston have the same problem.
    My ISP is TvMax, always worked until last week-end.
    Kind of wierd.
    Ciao
    S.
  • 4. Re: cant get on itunes store
    MilesTrane Level 1 Level 1 (0 points)
    Iever since installing iLike i can no longer get into tye iTunes store. in fact even aftre uninstalling iLike nd even iTunes and then reinstalling iTunes i still have th issue... iTunes works fine in all other ways but CRASHES when i go to th store. . .

    using macbook pro

    HELP!!
  • 5. Re: cant get on itunes store
    kvance Level 1 Level 1 (0 points)
    yeah i'm with tvmax as well....it was all working fine until like last week or a little bit longer. i tried everything that was mentioned in another discussion topic with the same issue....
  • 6. Re: cant get on itunes store
    michelangelofincesca Level 1 Level 1 (5 points)
    Yep same problem here in the UK too! It's been over a week, but tonight was the first time I eventually managed to do an album before the same message appeared yet again :'o(

    I have reported it through iTunes Feedback - have you guys too? if everyone reports it, p'raps they might prioritise it faster......

    iMAC 24" 2.33 GHz Intel Core 2 Duo 2 GB 667 MHz DDR2 SDRAM 500 GB HD   Mac OS X (10.4.8)  
  • 7. Re: cant get on itunes store
    kvance Level 1 Level 1 (0 points)
    Yeah i sent a message through the itunes feedback as well.... when looking through the topics posted on this matter in the previous month or so, there seems to be a whole lot of people with this same issue.....unacceptable!
  • 8. Re: cant get on itunes store
    ZioSimo Level 1 Level 1 (0 points)
    I agree kvance, this ***** completely.
    Merely a coincidence we're almost all from Houston, TX in this thread as I see there are hundreds of people with the same problems all around the world.
    Plus, imagine how many people have this problem too but do log into Apple Discussions.
    Just of of curiosity, everybody using iTunes release 7.1.1?
    I do.
    Ciao
  • 9. Re: cant get on itunes store
    kvance Level 1 Level 1 (0 points)
    yeah im using the itunes 7.1.1
    i guess we're just supposed to sit around and wait for it to be fixed? ***?
  • 10. Re: cant get on itunes store
    Dan F. Level 3 Level 3 (580 points)
    Since there are a number of things that can prevent you from connecting to the iTunes Store, but y'all are from Houston, I don't think it's a coincidence. Are all y'all using the same ISP? That might be a good place to start - They might be blocking the necessary ports.
  • 11. Re: cant get on itunes store
    kvance Level 1 Level 1 (0 points)
    hmmmm... are any of yall now able to get on the itunes store? its been working for almost 12 hours now! im keeping my fingers crossed that it just magically fixed itself.
  • 12. Re: cant get on itunes store
    Latx Level 1 Level 1 (0 points)
    I'm currently able to get on without any problems. I'm crossing my fingers. I was able to get on for about 30 minutes over the weekend, but then it went back down again. Hopefully this time it's a little more permenant.

    Oh and just to follow up, I also have TVMax as my ISP. I e-mailed their tech support and they say the do not have any ports blocked.
  • 13. Re: cant get on itunes store
    Jenni McMillan Level 1 Level 1 (35 points)
    hi...


    it's still happening here. Uk, all day of the 10th. it times out and says something about the network connection being reset.

    i've never had this problem at all before so why all of a sudden now?


    anyone else still out there having problems?
  • 14. Re: cant get on itunes store
    Trickytree Level 1 Level 1 (0 points)
    Hi there,

    First day on a Mac, and can't get on to iTunes either. Tried my Windows laptop with same result. Same "Cannot connect to iTunes" error you guys are getting. UK here.
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