Skip navigation
This discussion is archived

Apple Software Update problem

450 Views 1 Reply Latest reply: May 5, 2007 9:27 PM by b noir RSS
RM59 Calculating status...
Currently Being Moderated
May 5, 2007 8:35 AM
LS,

today I updated QuickTime to version 7.1.6 and encountered the following problem.
Apple Software Update application identified I had to update to 'QuickTime and iTunes 7.1.1' (which I did a week ago, but was not sure).
After launching the application the updater installed QuickTime 7.1.6; so 'QuickTime + iTunes 7.1.1' were correctly installed a week ago after all.
During the installation the update tried to find the 7.1.1 updates, an operation I had to cancel manually.

The problem is that the Apple Software Update application remains displaying a message to install 'QuickTime + iTunes 7.1.1' whereas even QuickTime 7.1.6 is already installed.
So the update application is somewhat confused and I am not sure it will identify the correct future updates.
Emptied the folder C:\Program Files\Apple Software Update\Packages, but this dit not solve the problem.

Cleared all temporary folders (C:\Temp, C:\Windows\Temp); did I forget any?
Anyhow, it does not help.
Neither does a reboot.

Windows Install Cleanup Utility, only displays QuickTime 7.1.6, which is correct.

Any suggestions; thanks in advance!


Kind regards,

René Meijn
Hoeven
The Netherlands
desktop, Windows XP Pro

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.