This error box appears when I open the AOL 9.0 application with phone modem. It has progressed to disabling access to websites, although email functionality is still okay. The temporary workaround that allowed bypassing the "-39" error was: click "ok," switch screen ID names, quit AOL, reopen AOL, switch back to primary screen ID name, sign on. Any help here will be very much appreciated. Thank you!
There is no
AOL 9 for
Mac OS X. Don't you have
AOL For Mac OS X Version 10.3.7 (Revision 4136.xxx (US))?
I can probably help you though. I'll start composing a response, but as you have posted this
Topic in an incorrect
Forum, I'm sure the
Hosts will relocate it to a more appropriate place. It will probably be moved to here
Mac OS X v10.4 Tiger: Getting Online & Networking.
Or you can repost your question in that location yourself.
You're
Email Subscription Notification will automatically redirect you to the
Topic.
I see we're still here in
Feedback About Discussions.
I have my instruction sheet composed, but before I post it, I need to know what version of
AOL you have installed.
Thanks, and I apologize, that I neglected to Welcome you to
Discussions!
There is no need to repost your
Topic, as the
Hosts have already moved this
Thread to the correct
Forum.
*AOL ERROR 39/MAIL TOOL
This error is usually caused by a corrupt
PFC - Your
AOLPersonal Filing Cabinet.
First, If you are able to, open your Filing Cabinet from the AOL Menubar's contextual
File menu. If you can't do that while signed on, try signing off, but don't quit
AOL, and try again.
If there are things in there that you can't bear to lose, there are a few ways you can save them.
Method 1. Drag the item/items to a New Folder on the Desktop. Name the folder something like
Old PFC. This folder can later be placed wherever you wish.
Method 2. Open the item/items, select
Save or
Save As from the
AOL Menubar's contextual
File menu. The files will be copied to the Desktop. You can then put them all in a folder, as in method #1.
Method 3. Open the item/items and make copies in a Word Processing application and again, save to a new folder. This folder can also be placed anywhere you choose, such as the
Documents folder, in your
Home Account folder, located;
HD > Users > Your Home Account >
Documents
After you have verified, that the Email transfer was successful, sign off, and quit
AOL.
Go to: HD > Users > Shared > America Online:
HERE, you'll find
(Your Screenname)'s Filing Cabinet.
Move that file to the
Trash, but
DO NOT empty the
Trash. If this procedure does not rectify your situation, you can replace the new
PFC with the old one. But I wouldn't recommend it.
Load
AOL, Sign-on and see if it's fixed. If all is well, and you've made the copies of important data, there's really nothing in the old
PFC that you need, so you can empty the
Trash.
I've never had this particular problem, but I seldom keep more than a few items in my
AOLPFC.
If I want to keep an article of mail, I use method #3.
If that doesn't clear it up, sign off and quit
AOL. Pull your
AOLYour Screenname's Favorites folder, which is located:
HD > Users > Shared > America Online:
HERE, to the
Desktop.
When you relaunch
AOL, a new
Your Screenname's Favorites folder will be created.
If the problem is corrected, you can drag the old copy of
Your Screenname's Favorites, that is on the
Desktop to the
Trash, and empty it.
If that doesn't do it you can replace the new
Your Screenname's Favorites with the old copy of
Your Screenname's Favorites, that is on the
Desktop, but again, I don't recommend it.
I wish you success, and advise if you have any additional questions.
