1 Reply Latest reply: May 9, 2007 6:27 PM by Lupo1023
Lupo1023 Level 1 (0 points)
I am currently trying to restore my iPod to its default firmware, but have run into an annoying problem. The message "The iPod software update server could not be contacted.
Make sure your network setting are correct and your network is active, or try again later."

I have already tried the presented solution on the support page and after much checking, unchecking, and rebooting; still nothing has changed. I not behind a proxy or have any association with a proxy server. My firewalls and anti-virus programs are diabled and still it does not work. I preformed a diagnostic test on iTunes, here are they results:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)


Current user is an administrator.

Network Adapter Information

Adapter Name: {01F419A7-C1E3-4895-A139-EC626CF5E749}
Description: Linksys Wireless-B USB Network Adapter v4.0 - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon May 07 01:15:03 2007

Lease Expires: Tue May 08 01:15:03 2007

DNS Servers:

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Connection attempt to Apple web site was unsuccessful.
The network cannot be reached.
Connection attempt to iTunes Store was unsuccessful.
The network cannot be reached.
Secure connection attempt to iTunes Store was unsuccessful.
The network cannot be reached.

Solution or suggestions would be greatly appreciated!



Dell Dimension DIM3000, Windows XP, Service Pack 2