4 Replies Latest reply: May 13, 2007 11:41 AM by 13jerm
Ryan Behling Level 1 Level 1 (0 points)
A whille ago I uninstalled QuickTime because I didn't think i needed it, but then I learned that I need QuickTime to run Itunes. When I try to install QuickTime again, it goes through the installation but towards the end it has an error. It says there is a resource unavailable, and i need to designate a new path with the installation package 'Quicktime.msi'. I'm not sure what that means, and I don't know what the problem is. I uninstalled the last version straight from the control panel and im installing this one straight from this site. Can anyone help?

Windows XP
  • Ryan Behling Level 1 Level 1 (0 points)
    If it helps at all, the two sources they give you to select from are C:\DOCUME~1\Clyde\LOCALS~1\Temp\IXP934.TMP\ and C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.0.2.16\ i have tried both.
  • b noir Level 9 Level 9 (72,020 points)
    It says there is a resource unavailable, and i need to designate a new path with the installation package 'Quicktime.msi'

    with that one, let's try the following procedure.

    Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:

    Description of the Windows Installer CleanUp Utility

    Next, we’ll manually remove leftover program files and folders.

    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

    2. In My Computer, open Local Disk.

    3. Open Program Files.

    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

    5. Navigate to C:\Windows\system32\.

    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.

    7. Restart your computer.

    now try another QuickTime reinstall. does it go through properly this time?
  • Ryan Behling Level 1 Level 1 (0 points)
    thanks so much, it worked perfectly.
  • 13jerm Level 1 Level 1 (10 points)
    Ok, the Windows Installer Cleanup Utility could not be installed because of an error... Internal Error 2203.

    Seems to me that these problems all point to Microsoft...