10922 Views 6 Replies Latest reply: Aug 8, 2007 5:29 PM by Ocandid
See the instructions in this article, regarding that error message you are getting:
iTunes 7 for Windows: iTunes could not contact the iPod software update server
Any success with trying that?
Okay, then you could try these things:
- Try some of the more "basic" stuff. For example, restart your computer (with your iPod disconnected). Then, after the restart, open iTunes, connect your iPod, and try "Checking for Updates".
Also, you could try the Five Rs, fi you haven't tried them already.
- Upgrade to the latest iTunes version. The latest version of iTunes is 22.214.171.124 (to check what version you've got, go to "Help > About iTunes" in iTunes). Go here to install the latest.
- Try switching off your firewall. Try turning your firewall and antivirus/antispyware, etc. settings to OFF.
See if you get any success with those things.
If not, I might try to get some help from b noir on this thread. (I had seen your topic with b about the mysterious files on your iPod, that were caused by connecting it to a Mac computer. That was interesting.)
Just got word from B on our liaison 2.0 thread of what you could try when "the article" doesn't fix this kind of error.
Even if the "Automatically detect settings" box was previously check-marked, try deselecting it, then going back and selecting the option again.
Of course, remember to click on the "OK" button in that window whenever you are changing that option.
You are without a doubt my new best friend! I have been trying for months to fix this problem, and have not been able to find the fix. I have searched and searched on the Apple site and haven't been able to find anything to help me. I even tried calling the Apple store and they couldn't help me. I've uninstalled, reinstalled and still nothing. Who knew it was this easy to fix. Thank you SO much!!!