10 Replies Latest reply: May 20, 2007 10:18 AM by Bekins
BSD Guru Level 1 Level 1 (0 points)
I just paid for a serial for iWork and now whenever I run it and do anything (including just pasting text into a blank page) tje desktop blinks and applications crash and pages just quits. I used it a few days ago in trial mode (trial expired) and I had no trouble at all. I used it during the trial with no problems as well.

What could make pages so unstable?

iMAC 24, Mac OS X (10.4.9)
  • 1. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    New info. Here is a crash report. Anyone know how to read this stuff?

    Date/Time: 2007-05-19 12:02:03.858 -0400
    OS Version: 10.4.9 (Build 8P2137)
    Report Version: 4

    Command: Pages
    Path: /Applications/iWork '06/Pages.app/Contents/MacOS/Pages
    Parent: WindowServer [970]

    Version: 2.0.2 (474.1)
    Build Version: 8
    Project Name: iWork
    Source Version: 4760000

    PID: 1058
    Thread: 0

    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0x0f2970e0

    Thread 0 Crashed:
    0 ATS 0x902a2500 RestoreGlyphCacheMonikers(unsigned char) + 80
    1 ATS 0x902702da ReconnectToATSServer(int, unsigned char) + 240
    2 ATS 0x902703d7 atsServerDied(__CFNotificationCenter*, void*, __CFString const*, void const*, __CFDictionary const*) + 199
    3 com.apple.CoreFoundation 0x90860c42 __CFXNotificationHandleMessage + 375
    4 com.apple.CoreFoundation 0x90860aaa __CFXNotificationReceiveFromServer + 269
    5 com.apple.CoreFoundation 0x9083c385 __CFMachPortPerform + 136
    6 com.apple.CoreFoundation 0x9082c62d CFRunLoopRunSpecific + 2904
    7 com.apple.CoreFoundation 0x9082bace CFRunLoopRunInMode + 61
    8 com.apple.HIToolbox 0x92de78d8 RunCurrentEventLoopInMode + 285
    9 com.apple.HIToolbox 0x92de6f19 ReceiveNextEventCommon + 184
    10 com.apple.HIToolbox 0x92de6e39 BlockUntilNextEventMatchingListInMode + 81
    11 com.apple.AppKit 0x9328d465 _DPSNextEvent + 572
    12 com.apple.AppKit 0x9328d056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
    13 com.apple.AppKit 0x93286ddb -[NSApplication run] + 512
    14 com.apple.AppKit 0x9327ad2f NSApplicationMain + 573
    15 com.apple.iWork.Pages 0x0000345e main + 182
    16 com.apple.iWork.Pages 0x00062786 _start + 228
    17 com.apple.iWork.Pages 0x000626a1 start + 41

    Thread 1:
    0 libSystem.B.dylib 0x90025027 semaphorewait_signaltrap + 7
    1 com.apple.Foundation 0x9284526c -[NSConditionLock lockWhenCondition:] + 39
    2 com.apple.AppKit 0x93364270 -[NSUIHeartBeat _heartBeatThread:] + 377
    3 com.apple.Foundation 0x927ef2e0 forkThreadForFunction + 123
    4 libSystem.B.dylib 0x90024987 pthreadbody + 84

    Thread 2:
    0 libSystem.B.dylib 0x900274bc kevent + 12
    1 ...ple.CoreServices.CarbonCore 0x90cb6d24 PrivateMPEntryPoint + 51
    2 libSystem.B.dylib 0x90024987 pthreadbody + 84

    Thread 3:
    0 libSystem.B.dylib 0x90025027 semaphorewait_signaltrap + 7
    1 ...ple.CoreServices.CarbonCore 0x90cb6ec9 MPWaitOnQueue + 198
    2 com.apple.DesktopServices 0x92716953 TNodeSyncTask::SyncTaskProc(void*) + 143
    3 ...ple.CoreServices.CarbonCore 0x90cb6d24 PrivateMPEntryPoint + 51
    4 libSystem.B.dylib 0x90024987 pthreadbody + 84

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00051010 ebx: 0x902a24be ecx: 0xa0228a58 edx: 0xbfffee0c
    edi: 0x0f297000 esi: 0xa022ac54 ebp: 0xbfffee28 esp: 0xbfffede0
    ss: 0x0000001f efl: 0x00010206 eip: 0x902a2500 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

    Binary Images Description:
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    0x96ab0000 - 0x96ab0fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9702a000 - 0x97101fff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x9711c000 - 0x9711dfff libGLSystem.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
    0x9711f000 - 0x97124fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x9712a000 - 0x9716efff com.apple.glut 3.3.9 (GLUT-3.3.9) /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
    0x97afb000 - 0x97bd2fff com.apple.QuartzComposer 1.2.4 (32.22) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x97c5b000 - 0x97c5bfff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x98b87000 - 0x9985cfff com.apple.QuickTimeComponents.component 7.1.6 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x9bce5000 - 0x9bce5fff libmx.A.dylib /usr/lib/libmx.A.dylib

    Model: iMac6,1, BootROM IM61.0093.B01, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB
    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 128 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.80.79.1)
    Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Built-in Ethernet, Ethernet, en0
    Serial ATA Device: ST3250824AS Q, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-85J
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
    USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
    USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
  • 2. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    more new info:

    I can use pages just fine under a different user account. So its something in the local users account.So far I've repaired disk permissions and re-created permissions and the problem persists.
  • 3. Re: Pages *crashes* whenever I run it
    Peggy Level 8 Level 8 (38,230 points)
    I'm no good at reading crash logs so I didn't reply earlier. Since it works fine in another account, you are correct in that the problem lies in your account. The first step would be to delete the com.apple.iWork.Pages.plist in HD > Users > [your account] > Library > Preferences.

  • 4. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    Hi Peggy,

    I mentioned that I have tried recreating permissions (ie deleting that file) and the problem persists.
  • 5. Re: Pages *crashes* whenever I run it
    DennisG Level 5 Level 5 (6,455 points)
    BSD,

    Recreating permissions isn't the same thing as deleting that file. Those are two entirely different operations.

    -Dennis
  • 6. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    Ok, well I deleted the file, and it resulted in the permissions being recreated
  • 7. Re: Pages *crashes* whenever I run it
    DennisG Level 5 Level 5 (6,455 points)
    What was recreated was the preference file, not the permissions.

    -Dennis
  • 8. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    ah, yes. I recreated preferences, and also repaired permissions. Those 'p' words have me tongue-tied. Its neither of those.
  • 9. Re: Pages *crashes* whenever I run it
    BSD Guru Level 1 Level 1 (0 points)
    Note that reinstalling the iWork trial corrected the problem, after much ado. After re-installing the package, the system became unresponsive, and I couldn't reboot. Upon rebooting the system, I only got a blue screen. I had to reboot and force fsck, which repaired the disk and booted the desktop. The pages trial didn't run properly, as the templates selector wouldn't work, and no page would be displayed when starting pages. Upon running keynote, it informed me that Pages, X11 and Keynote updates were available, and I installed them. And rebooted. After that, Pages ran ok, however every template and document had "missing fonts". Disabling and then enabling them with fontbook fixed that problem.

    My iMAC is starting to remind me of Windows. But this is my first bad taste in 6 months, so I'll give Apple a pass. But its sort of like finding out that your girlfriend used to bang the entire football team. I guess nobody is perfect.
  • 10. Re: Pages *crashes* whenever I run it
    Bekins Level 3 Level 3 (725 points)
    According to the crash log, it died in ATS (Apple Type Services) and not in Pages itself. This suggests to me that you might have had a bad font installed, or bad ATS preferences.

    Possibly running Font Book and tweaking the font settings cleared that problem.

    I would have tried deleting the preference file com.apple.ATS.plist which I think controls what fonts you've disabled/enabled via Font Book.


    Titanium PowerBook   Mac OS X (10.4.9)