Confilct with itunes & Packard Bell

My tech support helpdesk have identified a potential confilct between itunes & my packard bell, which is causing windws "blue screen" stop errors (3 or 4 a day!)They say that this is a "well known" issue & patches to correct it should be available.

Anyone any idea if there are patches available?
I have the latest version of itunes but still have the problem.

thanks in advance

Mal