634 Views 4 Replies Latest reply: May 24, 2007 3:07 PM by casketbase
yeah, it's a bit unusual to be getting one of those messages citing a QuickTime file.
so we're proceeding in a general principles troubleshooting mode here.
plausibly, there's a damaged file or files on your hard drive. so perhaps let's try running a chkdsk over your C Drive:
How to perform disk error checking in Windows XP
does the chkdsk find/repair any damage? if so, do you still get the message afterwards?
okay. let's see if we can swap out your existing QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?