AppleTV dead, unresponsive

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Level 2

321 points

AppleTV dead, unresponsive

My 2-month old well functioning AppleTV is dead, cold, unresponsive, status light off. It no longer appears in iTunes, unresponsive to restore factory setting. I can't resuscitate it.
We recently had power outage but everything came back to normal as far as computers except AppleTV. However, I'm not sure if status light wasn't off prior to outage.

Is there anything I should do before warranty service?

Milan

G5 DP 2GHz, MBP 2.16, Mac OS X (10.4.9), 2.5 GB RAM, 2 GB RAM

Posted on May 27, 2007 3:29 PM

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Answer 1

May 27, 2007 3:49 PM in response to Milan Kalus

Could try unplugging it, leave it for 10 seconds and plug it back in.

unresponsive to restore factory setting

Not sure of what you mean by this, are you able to navigate to the screen to try to do a factory restore, or does it not do anything at all. What is displayed on the tv. Could it be the fuse (Do you have fuses in the plugs in the US).

Only other thought is that the remote has got swapped with another or the pairing could have been corrupted. Perhaps a quick look at the manual about pairing and unpairing remotes might be worth a go.

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Answer 2

Milan Kalus Author

Level 2

321 points

May 27, 2007 4:01 PM in response to Winston Churchill

The status light is off at all times no matter what I do with the remote. Unplugging for 10 sec negative. The plug works OK. AppleTV in another room connected wirelessly with Airport Extreme. Remote inscripted and used only for AppleTV.

Thanks,

Milan

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Answer 3

May 27, 2007 4:19 PM in response to Milan Kalus

Think I'd be taking it to service and not mentioning unless asked that you had a power cut.

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