10 Replies Latest reply: May 31, 2007 11:46 AM by MGW
SandyMiele Level 1 Level 1 (0 points)
Please help.
I turned my iMac off a few days ago and when I restarted it, was unable to get to final page. I've run the disk utility and no repair is necessary. I've run the fsck -fy and the volume appears to be okay. When reboot or restart goes to the gray screen, then the blue one with the faded lined white box with apple logo, says it's starting up, bar goes all the way to the end, but gets hung up there.
I hope someone has a solution, because I've been attempting to get it going all day and searched through the discussions.
- Sandy

iMac G5, Mac OS X (10.4.2)
  • MGW Level 7 Level 7 (27,020 points)
    Welcome to Discussions Sandy - have you tried booting from the install disc? Or in safe mode?

    Safe Boot is a special way to start Mac OS X 10.2 or later when troubleshooting. Safe Mode is the state Mac OS X is in after a Safe Boot.

    Starting up into Safe Mode does three things to simplify the startup and operation of your computer:

    * It forces a directory check of the startup volume.
    * It loads only required kernel extensions (some of the items in /System/Library/Extensions).
    * In Mac OS X 10.3.9 or earlier, it runs only Apple-installed startup items (some of the items in /Library/StartupItems and /System/Library/StartupItems - and different than login items).
    * Mac OS X 10.4 Tiger only: It disables all fonts other than those in /System/Library/Fonts .
    * Mac OS X 10.4 Tiger only: It moves to the Trash all font caches normally stored in /Library/Caches/com.apple.ATS/(uid)/ , where (uid) is a user ID number such as 501.
    * Mac OS X 10.4 Tiger only: It disables all startup items and any Login Items.


    Taken together, these changes can work around issues caused by software or directory damage on the startup volume.
    Some features don't work in Safe Mode

    Safe Mode can be useful for troubleshooting. However, certain Mac OS X features do not work when you are started up in Safe Mode. For example, you can't use DVD Player, capture video in iMovie, use an AirPort card, use audio input or output devices, or use an internal or external USB modem.


    Miriam
  • SandyMiele Level 1 Level 1 (0 points)
    Thanks Miriam, I think I have tried that. I have and can start from the "c" original disk and when I run the disk utility all is okay - it doesn't need any repairs. I've started holding down the "s" - is that the safe mode you speak of? If so, it get's hung up just before opening to the desktop page. See description on original to what appears on the screen. Still having no success.
  • MGW Level 7 Level 7 (27,020 points)
    Starting in safe mode:

    1. Be sure the computer is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, press and hold the Shift key.
    Tip: The Shift key should be held as soon as possible after the startup tone but not before.
    4. Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).

    Also, when you booted from your install disc, could you then choose your HD and start normally?

    Miriam
  • SandyMiele Level 1 Level 1 (0 points)
    Yes, Tried to start up with shift key as you suggested and it gets hung up at that same spot. Also I can pick the Mac HD as the start up and when I select restart, same problem - it gets almost to the desktop and stays there. Any other suggestions?
  • MGW Level 7 Level 7 (27,020 points)
    You might try an Archive and Install as a last resort, there is something, and I don't think it's hardware, that is hanging you up, a reinstall might clear it.

    Miriam
  • Klaus1 Level 8 Level 8 (46,775 points)
    You may find this recent article from MacFixit helpful:

    iMac G5: Fails to startup

    Some users are reporting an issue where iMac G5s fail to properly startup -- apparently at a hardware level -- never reaching the Mac OS X startup splash screen (Apple logo with a spinning progress indicator).

    [Note that in cases where the system does reach the Mac OS X startup splash screen or further progression but stalls, software issues may be to blame.]

    Potential fixes

    Disconnect external devices External devices -- especially those that draw power from the system -- can cause issues with startup that manifest either at the beginning of or later in the boot process. Try temporarily any external FireWire or USB devices then re-attempt startup and check for persistence of the issue.

    Reset SMU Although this workaround was not successful in Connors' case, resetting the iMac G5's SMU (system management unit) as described in Apple Knowledge Base article #301733 can resolve a variety of power-related problems, including sudden-onset startup failure.

    Check power cables Check your power cord for a loose connection. As noted in the aforementioned reader case, unplugging and re-plugging the power cord can sometimes result in a successful startup -- likely the result of a more snug fit.

    Also, power cables can become defective or ship in such a state. Try exchanging the power cable from a problematic machine with a system that starts up properly to eliminate this as a potential cause.
  • MGW Level 7 Level 7 (27,020 points)
    [Note that in cases where the system does reach the Mac OS X startup splash screen or further progression but stalls, software issues may be to blame.]

    I think this may be the OP's problem, he gets to the progress bar.

    Miriam
  • Baby Boomer (USofA) Level 9 Level 9 (56,815 points)
    Make sure when troubleshooting you disconnect all devices except for the keyboard & mouse from your computer & shut your printer/scanner/fax OFF.
  • SandyMiele Level 1 Level 1 (0 points)
    Miriam
    What does it mean when you say it's the OP's problem?
  • MGW Level 7 Level 7 (27,020 points)
    Sandy, you are the OP = Original Poster and what I meant was that your problem is likely to be a software one according to Apple's definition (
    [Note that in cases where the system does reach the Mac OS X startup splash screen or further progression but stalls, software issues may be to blame.]), which is what I suspected all along.

    Miriam