Apple TV seems to be stuck in a loop

In setup/network, if it times out without connecting it will offer you the option of "Proceed Without Internet"

Selecting this option lets it run with synched content flawlessly.

Will have to do for now. Goodnight.

My Apple TV used to synced to MacBook Pro's iTunes and streamed from Windows XP iTunes. None of them have been upgraded to 7.2.x yet, but yes, I'm having the same problem you all have. It started last night, May, 30th, GMT+7.

I'm not so sure that it's a phone home problem. First, it's not the 7.2.x version of iTune since I do not install it yet. Last night I restored my Apple TV and set it up for streaming and the problem reappeared. Then I restored it again, and just set up to sync with MacBook Pro (but not synced yet), it worked well, I could even watch movie trailers from Apple TV (streaming from the internet).

Well, for me it's definitely an Internet-connection related problem (ie, "phone home"). As I pointed out above, I have two tv's, and I have consistently reproduced this problem on whichever one has Internet access.

There are definite timing issues involved, however (as I also mentioned earlier). I suspect that the tv only refreshes its cache every so often after a successful reload, and even with the ones demonstrating the problem, they've eventually settled down for an hour or so, until they're either restarted, or some kind of internal refresh timer triggers.

The ones without Internet access (a default route of 0.0.0.0) run just fine, hoewver.

I just unboxed my atv an hour or so ago and same issue here. I changed the settings to block access to the WAN and it seems to be running okay -- ie, it will stream and sync from iTunes.

But with no WAN, there is no Trailers, etc.

I will be monitoring this thread for updates. I was pretty frustrated to take a NIB product and have it get stuck in a bizzaro reset loop.

appletv

Ok, as of 7PM CDT, mine is working again. It should be noted that I did NOTHING, except watch other tv programs and then came back to it. Could it be that iTMS was so hammered with traffic over the new iTunes Plus that it couldn't respond to all those AppleTV's looking to update their movie trailers?

Anyway, I'm back to normal. And I have since downloaded the 7.2 update and all is still okay. Strange stuff indeed.

GregB

20" G5 Imac 1.8Ghz Mac OS X (10.4.8) 2GB ram, 500GB internal, 160GB external

Ive got this problem also.
I just keep getting the apple logo and then the menu screen.
Tryed unpluging it for a while and have manged to use the factory reset.
lost all my content but am now reloading it all back in and it seems to be ok up to now.
Ive also got the latest update itunes 7.2. I hope that may stop this problem.

See my other post above. Mine is back to normal and I didn't do anything except watch regular tv for a couple hours. As of 7pm CDT, mine is working okay.

I then installed the iTunes update and it's still okay. It's not an iTunes issue, it is/was an iTunes Music store issue. With failures being reported from around the world, you can bet they scrambled to fix this issue.

Not got the looping issue, I haven't restarted my tv's, I have installed 7.2.

I note some have gotten normal service now, here in the UK I still can't buy tunes over itms, which I believe to be a related problem. Hopefully news of what the apple guys did in these places will trickle through to the apple guys over here.

I have my tv's accessing the Internet again, and can view trailers without any issues, and they now appear to be stable, at least for the time being.

What I have noticed, however, is that all of the iTunes "top-ten" listings appear to now be conspicuously absent from their normal locations (ie, top ten movies, top ten TV shows, etc). This leads me to suspect that it was the tv polling for this content that was causing the problems, so perhaps Apple just solved the issue by taking these listings offline.

This solution worked for me.

I reinstalled 7.2 Itunes with everything turned on including the Apple TV live connection.

Then I registered my Itunes Account and my Apple TV again and it has not happened since.

I think the re-registering stops the loop started by the Itunes Store.

Unlikely that re-registering fixes it, as I went through that process several times with both of my tv's, including three full factory resets.

It's more likely that they've just fixed and/or disabled whatever aspects of the iTunes Store on the remote end were causing the problem.

If your router has settings for access based on MAC address you could disallow your Apple TV's MAC address and that would isolate it from the rest of your network without affecting any IP addressing.

iMac Mac OS X (10.4.9) The more I think, the more I think I shouldn't think more.

My ATV is back to normal here too. It also solved the purchased content issue. I guess the ATV was never able to successfully connect to do an initial authorization. Now it has, and it's running great. Thanks...

Let's review:

After reading this thread and going through my own experience with the problem, I think I can safely say that it WAS an issue related to the iTunes 7.2 update. AppleTV apparently gets some of its information from the connected iTunes, thus putting some of the paranoid "AppleTV phones home" concerns to rest. I witnessed my AppleTV completely restart itself (back to the diagnostic screen!) when a second computer on the network updated to iTunes 7.2.

In any event, disconnecting your AppleTV from any network (if practical) was a workaround, and later reports indicated that Apple simply disabled the "top 10" and/or theatrical trailers feature, some communication with which was causing the spontaneous reboots.

Thus, we presume (my AppleTV is at work so I can't check this for a while) from the lack of new posts and successful reports that Apple's disabling of some interaction between iTunes 7.2 and the AppleTV and their servers has "solved" the problem in an acceptable manner until an update to iTunes (or whatever) can be issued.

I'm disappointed that Apple didn't think to test this more thoroughly, but glad that they did (despite the lack of official response on this thread) move quickly to identify, work around and (will have soon) solved the issue.

BlackBook Mac OS X (10.4.9)