Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't upgrade to iTunes Plus--Error -9843

Hi all,

I keep trying to upgrade/set preferences for iTunes Plus by clicking on the "iTunes Plus" button right on/in/from the iTunes page but after I acknowledge the "Do you want to set your iTunes Plus preferences?" dialog, all I keep getting every time is the message "iTunes Music Store could not process your request. An unknown error (-9843) has ocurred."

What is error -9843? I though Mac/Apple wasn't supposed to be cryptic WinTel but rather user-friendly.

15" Powerbook G4//1.5GHz/1GB RAM, Mac OS X (10.4.9)

Posted on May 30, 2007 4:52 PM

Reply
2 replies

May 30, 2007 8:05 PM in response to Matt Agajanian

I keep trying to upgrade/set preferences for iTunes
Plus by clicking on the "iTunes Plus" button right
on/in/from the iTunes page but after I acknowledge
the "Do you want to set your iTunes Plus
preferences?" dialog, all I keep getting every time
is the message "iTunes Music Store could not process
your request. An unknown error (-9843) has
ocurred."


Same problem here. VERY frustrating.

iBook 1.42Ghz Mac OS X (10.4.9)

Can't upgrade to iTunes Plus--Error -9843

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.