Previous 1 2 Next 23 Replies Latest reply: Jun 6, 2007 7:08 AM by cmoss033
Gary Nash Level 2 (195 points)
I loaded iTunes 7.2 and it immediately asked me to upgrade all my purchased music (that it could) with the non-DRM versions. I thought, OK, fine. So I pushed the button.

It's not going too well. One, it started downloading 30 songs at once. The process looked like it was going to take hours. Fine. I started doing something else. But then I started getting error messages with certain songs. There were a few different numbers, but the most prevalent one was: stopped (err = 9006).

Two, I have my music on two different computers. When I downloaded it to one, the other one will no longer see it as a purchased song that needs to be downloaded. I loaded it on my iPod, but I have no way of taking it off my iPod to my other computer - Transfer purchases does not work for it.

Anyone else having these problems?

G4 Dual 1GB   Mac OS X (10.4.4)   20" Cinema Display
  • Benoit Garbinato Level 1 (0 points)
    Same problem here: I decided to upgrade all songs that allowed it to DRM-free versions and I am getting err = 9006 for many downloads (some manage to get through however, but I have no clue why).

    It might be that their servers are overloaded, which is a good news for Apple but not so much for us. The most annoying thing is that as soon as I upgraded to these new DRM-free versions, the old ones are no longer available but the new ones fail to get downloaded. This is hardly acceptable.

    PowerBook 17, 1.33GHz, 1.5 GB   Mac OS X (10.4.9)  
  • Eve Elberg Level 1 (65 points)
    I am also getting errors with certain songs as well. Even though I'm only upgrading 7 songs it's crarling. I suspect that the network must be jammed with everyone upgrading. The 9006 errors appeared when a song was stopped but then it spontaneously restarted only to stop with the 9006 error message, back & forth. I've also had to go to the store menu & select the "check for purchases" command which keeps track of what's downloading & what's pending.

    Anyone want to weigh in here as to why this process is so excruciating? I mean 90+ minutes for 7 songs?!?

    MacBook Pro 2.16   Mac OS X (10.4.9)   2 gb ram
  • heliumalias Level 1 (75 points)
    Same problem as above. I have both US and UK accounts and it is happening at both stores. Sometimes quitting and restarting helps. In general when the song actually downloads it does so pretty quickly. No problems with the non-DRM free stuff.
  • heliumalias Level 1 (75 points)
    Quitting and restarting definately works but is extremely frustrating as process must be repeated several times over.
  • cocoron Level 1 (0 points)
    Have exactly same Problems. It doesn't work properly.It takes ages to purchage 13 songs. I have paused all songs for downloading.Is ist already charged on my creditcard ?
  • Allen Jennings Level 1 (65 points)
    I also have the same issue.

    My song tracks all upgraded and downloaded fine, as did 2 video files.

    However, 2 more video files have got as far as maybe 20% done and then thats it, they keep throwing up the "err = 9006" message.
  • Frederick Royce Perez Level 2 (370 points)
    I observed that the delayed songs were not available to the 'Where'

    function in Get Info . I manipulated some files from a back up and

    also selected a few from the proper iTunes preference location in

    iTunes Music . This helped one selection and has yet to show added

    recognition . At this point I am willing to concede that I may only be

    assuming it helped as the greater number minus one seems to be

    indicating that was not so helpful . It is a puzzler . Out of eighty files

    thirty appear sidetracked . Frederick
  • Eve Elberg Level 1 (65 points)
    That explains why the stock is soaring! Does anyone know the international schedule? I guess that US & UK were updated around the same time. Or maybe they have the largest customer base.

    Meanwhile 2 of the 7 songs that were stuck last night ripped through this morning, the other 5 are pretty much frozen in the same way. Who knew that Monty Python was so popular!

    I think I'll just leave them running all day. If anyone experiences improved performance, can you post it here?


    MacBook Pro 2.16   Mac OS X (10.4.9)   2 gb ram
  • Matthew Morgan Level 7 (22,600 points)

    "Anyone want to weigh in here as to why this process is so excruciating?"

    My guess, is the volume of people all trying to download the same tracks at the same time is slowing things down.

    Hopefully, when the initial rush is over, things will get back to normal.

  • Stefio Level 1 (0 points)
    Same situation here 32 of the 40 songs downloaded quickly - 8 are still not working two days later....including front row not working properly too! No one at Apple seems to have a clue. Was on with support for 4 hrs this morning - I MIGHT have an answer in 2-4 days... So Unacceptable! We spend thousands of dollars for state of the art product, networks and software and wqhen there's a problem - no one seems to know the answer. SOME of the support people are VERY rude! If I hadn't invested so much into Apple product - I would have gone another way.... But I'm here. DOES ANYONE HAVE A SOLUTION TO THE PROBLEMS?
  • Ringwraith Level 1 (5 points)
    Well, same problems for me. I have to download 96 tracks and I've got the 9006 error, but more often the error is numbered "504". While I am writing i have to go on iTunes to make the download goin on.

    Mac G5   Mac OS X (10.4.9)   Milano
  • Matthew Morgan Level 7 (22,600 points)
    I got a few error message downloading my upgrades.

    I just restarted them and eventually they all came through.

    I think the trouble may be the volume of people all trying to download at the same time.

  • Ringwraith Level 1 (5 points)
    Well, the advice of Helium works!

    Mac G5   Mac OS X (10.4.9)  
  • Domingo J. Guerra Level 1 (105 points)
    Restarting the iTunes did not work for me.
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