12 Replies Latest reply: Jun 23, 2007 5:48 PM by ourjon1289
grampa_graham Level 1 (0 points)
After downloading itunes 7.2 stopped mid-way through, i've been unable to remove the 'itunessetup' icon from my desktop. Deleting or moving to recycle bin brings up a message saying:-

"The action can't be completed because the file is open in another program. Close the file and try again".

I've followed the instructions on the apple website such as re-installing itunes 7.2, installing and using Windows Install Clean Up - but nothing seems to get rid of this icon.

Any help would be appreciated.....

Dimension E5200, Windows Vista
  • b noir Level 9 (72,060 points)
    "The action can't be completed because the file is open in another program. Close the file and try again".

    hmmmm. right-click on the file and select "properties". in the "general" tab, what size is the installer file being listed as having? by any chance, is it 0 MB?
  • grampa_graham Level 1 (0 points)
    Yes, thats right it does say that. Is it possible to remove the icon if the size is zero?

    Thanks for your help
  • b noir Level 9 (72,060 points)
    Yes, thats right it does say that. Is it possible to remove the icon if the size is zero?

    good gracious, but this is a rare one. Katrina and i have a theory that under these circumstances there's actually no file there ... what people are seeing is produced by a stuck registry key for an icon for the file.

    we have had some success with getting rid of them though. try downloading and Installing the Pocket Killbox utility. use the "delete on reboot" option to see if that will get rid of the iTunesSetup.exe:

    Pocket KillBox 2.0.0.648
  • grampa_graham Level 1 (0 points)
    I've tried this and it looks like it's goign to work, then pops up with the error box stating:-

    "PendingFileRenameOperations Registry Data has been Removed by External Process!".

    After restarting my PC, the file is still on the desktop.

    I've tried this twice!

    Is there anything else I can do to get rid?
  • b noir Level 9 (72,060 points)
    accck. okay, it's probably worth doing thorough malware scans on the PC.

    download fresh definitions and conduct vigorous virus and spyware scans. if your security software providers offer them, try supplementing those scans with an "online" virus scan. (they can sometimes pick up an infection even in cases where the security software on the PC has been compromised.)

    do the scans find/fix anything? if so, does the pocket killbox "delete on reboot" go through afterwards?
  • CoJeff Level 4 (2,960 points)
    Just curious, Have you tried deleting the itunessetup.exe file from Safe mode? Or from the cmd prompt?

    Is it possible to search the registry for anything relating to itunessetup.exe and delete that registry entry? I'd be careful of this. I won't run Vista so I'm not 100% sure on its doing.

    Another thing to try, Turn off the UAC and then try to delete the file. You can always turn the UAC back on.
  • grampa_graham Level 1 (0 points)
    Apologies for not replying to let you know if the suggestions worked - been away for the weekend...

    - done an online virus check and brought back nothing. Ran Pocket Killbox again but to no avail.

    - Turned off UAC and tried to delete, but again this has brought no luck.

    - Not sure about searching the registry - would need some assistance in doing this if it's the best way to go?

    Have you any more suggestions?
  • grampa_graham Level 1 (0 points)
    Can anyone help, please?! There must be a solution!
  • grampa_graham Level 1 (0 points)
    Does anyone have any more ideas on how I can solve this issue. It's driving me mad!

    Thanks
  • ourjon1289 Level 1 (65 points)
    Hi, Can you do a system restore to a date before the file appeared on the desktop?

    jon
  • grampa_graham Level 1 (0 points)
    Thanks for responding...
    Would this have any other effect? - surely i'd also lose lots more from my system too?

    Thanks

    Graham
  • ourjon1289 Level 1 (65 points)
    You should be ok to use System Restore. It is reversible so you can always revert back to where you are at this moment.

    jon