...please uninstall the ipod software and try again...

I cannot get itunes 7 to install. Everytime, I get:
This installation cannot directly upgrade the version of ipod software found on this computer. Please unistall the ipod software and try again.

I have, to the best of my knowledge, removed every bit of ipod software, files, folders on my computer. I uninstalled itunes and tried to download and got the same error.

I then reinstalled the ipod software I had from '05 and itunes 4.9 automatically installed. Finally, in re-uninstalled EVERYTHING and tried again and got the same error message.

Windows XP, sp2

Posted on Jun 4, 2007 7:49 PM

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4 replies

Jun 5, 2007 12:37 AM in response to casowers

I cannot get itunes 7 to install. Everytime, I get:
This installation cannot directly upgrade the version of ipod software found on this computer. Please unistall the ipod software and try again.


it's plausible that there is still skunky ipod software installation configuration information on the PC.

download and install the Windows Installer CleanUp utility. use it to remove the installation configuration of any entries (in the Windows CleanUp list) called "ipod for windows [date]" or "ipod updater [date]".

Description of the Windows Installer CleanUp Utility

does an itunes install go through properly after that?

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...please uninstall the ipod software and try again...

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