iTunes Plus

Question

Level 1

0 points

iTunes Plus

When buying an album i was asked to either do the normal download or the iTunes Plus download. I thought i would see what iTunes Plus was so i clicked that option.
After choosing iTunes Plus, my music never downloaded in my "Purchased" folder. Why?
When i looked for it it was not there. And when i tried to buy it again, it said that i had already bought it!

What do i do?

Mac

Posted on Jun 6, 2007 12:31 PM

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Answer 1

Dan F.

Level 3

580 points

Jun 6, 2007 12:42 PM in response to Sasha46885

Go to "Check For Purchases" and start the download.

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Answer 2

Sasha46885 Author

Level 1

0 points

Jun 6, 2007 1:05 PM in response to Dan F.

I did but it says that all purchases have been downloaded.

I am extremely confused!

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Answer 3

StarDeb55

Level 6

19,695 points

Jun 6, 2007 1:07 PM in response to Sasha46885

Check your purchase history on your account & make sure that you actually did purchase the Plus album.

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Answer 4

Dan F.

Level 3

580 points

Jun 6, 2007 1:12 PM in response to Sasha46885

Sometimes it just doesn't get added to your "Purchased" folder.
Make sure it's not in your library.

Then make sure it's not in your iTunes folder.
(Usually in your Home folder/Music/iTunes Music )

Then Check your Purchase History to make sure the purchase went through.
Seeing your iTunes Store purchase history:
http://docs.info.apple.com/article.html?artnum=93010

Then write iTunes support & let them know what happened.
The form is at the bottom of this page:
http://www.apple.com/support/itunes/store/download/

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