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My bank statement shows purchases that I did not buy!

487 Views 3 Replies Latest reply: Jul 30, 2007 12:53 PM by Paul Judd RSS
intuitiveguess Calculating status...
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Jun 6, 2007 1:29 PM
My bank statement shows purchases that I did not buy. There is an extra transaction that I did not make but I am being charged for. I have receipts for all my purchases and I did not recieve one for this transaction. What do I do?
-Sharon
Windows XP
  • varjak paw Level 10 Level 10 (167,190 points)
    Is this perhaps a new account, and this transaction is for $ 1.00? If so, that the normal hold charge almost all online vendors use to verify the validity of the account. It'll be reversed in a few days.

    If that's not the case - it's not a new iTunes Store account or the charge isn't for $ 1.00, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and explain the problem to them.

    Regards.
    Mac Pro 2.66Ghz 2GB, Mac OS X (10.4.9)
  • MichelleJJFan Calculating status...
    Why is it that they don't have actual people that you can talk to for customer support? Emailing who know who about extra charges on your bank account isn't good customer service. Thats something very important that needs to be answered right away and taken care of. Sending a complaint to someone I don't know is there and hoping to get a reply is just not great customer service.
    HP
  • Paul Judd Level 6 Level 6 (13,420 points)
    *Why is it that they don't have actual people that you can talk to for customer support?*

    Its not practical with the huge volumes that Apple would receive. iTunes is free software and mostly automated.

    While you may receive an automated response at first, someone will read and replay to your issue.

    Message was edited by: Paul Judd
    MacBook, 2.16 Core2Duo

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