My bank statement shows purchases that I did not buy!

Question

My bank statement shows purchases that I did not buy!

My bank statement shows purchases that I did not buy. There is an extra transaction that I did not make but I am being charged for. I have receipts for all my purchases and I did not recieve one for this transaction. What do I do?
-Sharon

Windows XP

Posted on Jun 6, 2007 1:29 PM

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Answer 1

varjak paw

Level 10

170,200 points

Jun 6, 2007 1:37 PM in response to intuitiveguess

Is this perhaps a new account, and this transaction is for $ 1.00? If so, that the normal hold charge almost all online vendors use to verify the validity of the account. It'll be reversed in a few days.

If that's not the case - it's not a new iTunes Store account or the charge isn't for $ 1.00, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and explain the problem to them.

Regards.

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Answer 2

Jul 30, 2007 12:44 PM in response to varjak paw

Why is it that they don't have actual people that you can talk to for customer support? Emailing who know who about extra charges on your bank account isn't good customer service. Thats something very important that needs to be answered right away and taken care of. Sending a complaint to someone I don't know is there and hoping to get a reply is just not great customer service.

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Answer 3

Paul Judd

Level 6

13,420 points

Jul 30, 2007 12:53 PM in response to MichelleJJFan

*Why is it that they don't have actual people that you can talk to for customer support?*

Its not practical with the huge volumes that Apple would receive. iTunes is free software and mostly automated.

While you may receive an automated response at first, someone will read and replay to your issue.

Message was edited by: Paul Judd

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