8 Replies Latest reply: Nov 17, 2007 3:05 AM by TheRave
smidlett Level 1 Level 1
When I have iTunes open (minimized or full screen) and lock my computer (Windows Key + L, goes to switch user screen) in Windows XP Pro SP2 I am getting the following message:

Unsupported Display
"QuickTime does not support the current Display Setting. Please change it and restart this application."


This happens on my work computer and home computer, both running Windows XP SP2 (Home and Pro). It happened in iTunes 7.0, 7.1 and now 7.2. Is this a known issue with iTunes/QuickTime, and how can it be resolved?

  Windows XP Pro  

  Windows XP Pro   iTunes 7.2
  • b noir Level 9 Level 9
    Unsupported Display
    "QuickTime does not support the current Display Setting. Please change it and restart this application."


    that's a bit unusual.

    are you using a third-party screen saver on both the systems? if so, what make and version is it?
  • smidlett Level 1 Level 1
    I am not using a third party screen saver. It seems that when Windows XP goes to the Welcome Screen it changes in resolution. Quicktime seems to be throwing an error because of this.
  • slowpez Level 1 Level 1
    This is actually also happening to me and it's very annoying as it locks up my machine. Any ideas out there?
  • TrashCat Level 1 Level 1
    This is happening to me as well. Do any of you use UltraMon or dual displays? I'm thinking that might be where the problem is coming from.
  • mtdewvirus Level 1 Level 1
    Same thing for me. I use Ultramon on 2 different computers and the error seems to come up after the screen saver launches.
  • TrashCat Level 1 Level 1
    I can recreate this every time just by locking my screen (Windows Key + L). When I close Ultramon, it no longer happens. I think it has to do with the resolution that Ultramon is reporting:

    "Current desktop: 2304x1280 (0,0 - 2304,1280)"
  • Movieman3001 Level 1 Level 1
    I don't know why everyone is having weird problems with Itunes. I switched from Yahoo! Music Jukebox about a month ago because of a few issues their. I have updated twice sense switching. I'm running the latest version 7.4.3.1 I don't want or have a ipod, but sense I sense I switched other than Missing album art & Itunes editing my library I've had 0 problems with Itunes, it plays & opens Has never froze. I spend a lot of time in the forums to try to help people with the probles with Itunes.
  • TheRave Level 1 Level 1
    Out of all the computers I've used iTunes on this seems to only be a problem with the computers which have duel screens.

    There seems to be some compatibility issues with duel screens. As far as I am aware this problem has been around for at least a year or so and none of the updates has fixed it.

    Is apple even aware of the problem?