iTunes quits when iPod connect

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iTunes quits when iPod connect

I am unable to connect/sync my iPod to my computer. If iTunes is already open it closes when I connect my iPod and will not reopen. Any thoughts/possible solutions?

iMac G5, Mac OS X (10.4.9)

Posted on Jun 9, 2007 7:09 AM

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Answer 1

Jun 11, 2007 11:57 AM in response to purplepod

I'm having the exact same problem. Though iTunes will happily update my iPod, but then quite once it's done. Odd, since it works fine on my other Mac's, and my other iPod works fine on this Mac.

*nathan

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Answer 2

PhillyPhan

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Jun 11, 2007 4:34 PM in response to purplepod

Create a new user and see if the problem appears there. Post back with results.

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Answer 3

purplepod Author

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Jun 12, 2007 5:38 AM in response to PhillyPhan

Yeah, tried that and it still happens. Also tried reinstalling iTunes, with no change. Wanted to restore my iPod, but obviously have to be in iTunes to do it. Is there any other way?

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Answer 4

Jun 12, 2007 8:23 AM in response to purplepod

I tried another user account (adding my iTunes Library from an external hard drive) and the same thing happened. I then added my music library to my MacBook Pro and connected my iPod.
Worked perfectly.

Therefore, it's not my iPod, or iTunes Library or iTunes itself. It's my iMac. I did a fresh install of OS X a few days ago, and this may have caused a problem. So I'm going to install OS X again later this evening and that should solve the issue. I'll post back with the result.

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Answer 5

PhillyPhan

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5,440 points

Jun 12, 2007 1:00 PM in response to purplepod

I'm not at my Mac right now so I can't give you accurate details. However, you want to locate the iTunes "plist" file and trash it. Then, run iTunes and see if the problem is still present. BTW - the plist stores your application preferences.

If that doesn't work, try repairing permissions from Disk Utility.

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Answer 6

PhillyPhan

Level 5

5,440 points

Jun 12, 2007 1:01 PM in response to ---nathan---

See my response to purplepod.

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Answer 7

Jun 12, 2007 1:41 PM in response to purplepod

I reinstalled OS X, and iTunes and iPod seems to now be working fine together.
There is some weird issue with these black lines stuck across my iPod screen, which a restore won't fix, but I'll have to deal with that separately.

*nathan

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Answer 8

andlabs

Level 2

174 points

Jun 14, 2007 12:16 PM in response to ---nathan---

Then it is an iPod problem; sorry. Go to your Apple Genius Bar to see what they can do.

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Answer 9

Jun 14, 2007 12:34 PM in response to andlabs

I don't think it's my iPod. The problem continued last night with my iMac (working fine on my MacBook Pro), and a complete system restore (Erase & Install) has solved the problem.

The iPod issue was either a coincidence or was induced/did induce the problems with iTunes.

*nathan

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Answer 10

purplepod Author

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Jun 14, 2007 3:10 PM in response to PhillyPhan

phillyphan: You've definitely put me on the right track. Tried repairing disk permissions and it did repair something iTunes related. Still didn't work, but then decided to try logging in as a new user (which I'd tried before to no avail) and that worked. Only thing is, of course, none of my music library exists in the new user's account. I'm sure it's simple enough to remedy that--but is it maybe my library that caused the problem? I've read several posts on the iTunes forum that mention similar symptoms to mine (iTunes quitting unexpectedly) which all seemed to be connected with the iTunes 7.2 update and corrupted music libraries... Any more thoughts?

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