Bit Rate not supported by this iPod

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Level 1

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Bit Rate not supported by this iPod

I hope someone can help me. I am frustrated because I am not knowledgeable about bit-rates other than I know a higher number means better audio resolution. Other than that I know nothing.

I am running Windows XP Pro on a Dell E1505-(Intel Duocore) and am running iTunes 7.2--recently upgraded. I downloaded a video from iTunes. The video is "Stars" by Switchfoot. When I sync'd my 30G iPod (5th Gen), I received an iTunes error message that states that some items could not be copied onto the iPod. There are only two--a song that is WMA format, and the video from iTunes. When I clicked the ("+") icon to view details, I read this (verbatim): "Stars (Music Video) was not copied because the bit rate is not supported by the ipod "Joe Brock's ipod'."

Again, all I did was purchase the video and downloaded it, then attempted to sync it.

It is in the proper location in my iTunes folder, under "Switchfoot" with a subfolder "Unknown Album". I wrote to Apple about this, and they were essentially no help at all (that is frustrating that they don't even support their own products--they expect you to use a forum such as this).

Can anyone tell me how I can fix this problem? I don't even have the option to request a refund from Apple that I can see, but I really would prefer being able to play the video instead of getting a refund anyway.
Thanks for taking time to help.

Dell E1505, Windows XP Pro, Intel Duo, Using iTunes 7.2, iPod 5G-2

Posted on Jun 9, 2007 10:55 AM

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Answer 1

0Ari0

Level 5

4,995 points

Jun 9, 2007 11:08 AM in response to JetMedic

Perhaps it's not included in this set:

H.264 video: up to 768 Kbps, 320 x 240, 30 frames per sec., Baseline Profile up to Level 1.3 with AAC-LC up to 160 Kbps, 48 Khz, stereo audio in .m4v, .mp4 and .mov file formats

MPEG-4 video:

up to 2.5 mbps, 480 x 480, 30 frames per sec., Simple Profile with AAC-LC up to 160 Kbps, 48 Khz, stereo audio in .m4v, .mp4 and .mov file formats

http://support.apple.com/specs/ipod/iPodwith_video_30_60GB.html

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Answer 2

JetMedic Author

Level 1

0 points

Jun 11, 2007 4:05 AM in response to 0Ari0

Thanks, but the video specs from my iPod (5thG late2006) are:

H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per sec., Baseline Low-Complexity Profile with AAC-LC audio up to 160 Kbps, 48 kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 768 Kbps, 320 by 240 pixels, 30 frames per sec., Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48 kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per sec., Simple Profile with AAC-LC audio up to 160 Kbps, 48 kHz, stereo audio in .m4v, .mp4, and .mov file formats

The "GET INFO" information describes the music video as follows:
Kind: Protected MPEG-4 video file
Size: 44.5 MB
Bit Rate: 256 kbps
Sample Rate: 44,100 kHz
Date Modified: 5/31/2007 10:11 PM
Play Count: 1
Last Played: 6/4/2007 12:07 AM
Volume: Not Available
Profile: Low Complexity
Channels: Stereo
Purchased by: (me)
Account Name: (me)
FairPlay Version: 2
Purchase Date: 5/30/2007 8:50 AM
Total Bit Rate: 1515 kbps

Does this provide information enough for someone with the right expertise to help? I would appreciate informative and knowledgeable responses...thankyou.

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Answer 3

0Ari0

Level 5

4,995 points

Jun 11, 2007 9:29 AM in response to JetMedic

Thanks, but the video specs from my iPod (5thG
late2006) are:

H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30
frames per sec., Baseline Low-Complexity Profile with
AAC-LC audio up to 160 Kbps, 48 kHz, stereo audio in
.m4v, .mp4, and .mov file formats; H.264 video, up to
768 Kbps, 320 by 240 pixels, 30 frames per sec.,
Baseline Profile up to Level 1.3 with AAC-LC audio up
to 160 Kbps, 48 kHz, stereo audio in .m4v, .mp4, and
.mov file formats; MPEG-4 video, up to 2.5 Mbps, 640
by 480 pixels, 30 frames per sec., Simple Profile
with AAC-LC audio up to 160 Kbps, 48 kHz, stereo
audio in .m4v, .mp4, and .mov file formats

LOOK carefully at the AAC audio bitrate in the above spec.

The "GET INFO" information describes the music video
as follows:
Kind: Protected MPEG-4 video file
Size: 44.5 MB
Bit Rate: 256 kbps <------------!!!
Sample Rate: 44,100 kHz
Date Modified: 5/31/2007 10:11 PM
Play Count: 1
Last Played: 6/4/2007 12:07 AM
Volume: Not Available
Profile: Low Complexity
Channels: Stereo
Purchased by: (me)
Account Name: (me)
FairPlay Version: 2
Purchase Date: 5/30/2007 8:50 AM
Total Bit Rate: 1515 kbps

Does this provide information enough for someone with
the right expertise to help? I would appreciate
informative and knowledgeable responses...thankyou.

It did, and your iTunes is telling you that your 5G Video iPod doesn't support the bitrate specified.

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