Mail not displaying emails in HTML - With images etc

Luke,

Are you accounts IMAP or .mac? If so, are you sure the account is Online?

Ernie

Luke,

An email account being Offline has nothing to do with the internet connection, per se, but if you are continuing to receive new emails, then it is not a relevant question -- are you?

What are your settings in Mail Preferences/Fonts&Colors? Seems an unlikely source, but need to check.

Ernie

I have the same problem (see my posted topic thread: "HTML content not displayed in emails").

Is it OK if I lurk here just to see what's been figured out, and maybe both of us can solve our issue?

I have also tried all the same fixes. Luke describes things better than I do.

Thanks.

DR T,

Now that you have reported the results of your test with a New User Account, which you say was successful, we know it is not a problem with the application. You need to do the following:

Quit Mail, and in the Finder open Home/Library and locate the Mail folder. Control-click over the Mail folder, and choose Duplicate -- then drag the resulting copy to the Desktop for temporary backup. Next, open Home/Library/Preferences and find the com.apple.mail.plist file and drag it to the desktop.

Relaunch Mail, which will open as though new, and when prompted to import anything DECLINE. Instead, re-enter your account info, and Mail will re-discover the account folders for your accounts, and all should be well.

Ask any needed questions, and keep us posted. It would appear your preferences, or something about your normal User Account are corrupt, or incorrect. This test a refresh of preferences, much like what you did when setting up the New User Account.

Luke, this may not be what you need, but will do no harm. But please don't feel compelled to try this yet.

Ernie

Ernie ~

It worked!

HTML is back!

But, wow, what a paiin in the butt: next, everything was a duplicate message.

So, I decide to run rules to trash it, then if I look at one of the remaining duplicate the message pane reads:

"The message from senderxxxxx <news@xxxxx.com> concerning “XXXX subject” has not been downloaded from the server. You need to take this account online in order to download it."

Whew!

Now what?

Thanks again.

Gotta go now, may check back tonight.

Hope this also helps Luke.

~ Diane

Hi Diane,

You may not have followed my instructions to the letter, as they should not have resulted in duplicate messages?

Please open Mail Preferences/Accounts/Account Information and report what is show beside Account Type?

The odd message you got is due to some problem with the index of all mailboxes, and NOT your connection. The questions above are important to resolving that index issue, which in turn probably relates to the duplicates you have, but I don't think should have happened.

Ernie

There is a hidden setting that makes Plain Text the preferred alternative for viewing messages. Maybe something has caused that setting to be turned ON, in which case you might be able to fix the problem without having to re-create com.apple.mail.pist by turning it OFF.

Open /Applications/Utilities/Terminal, type the following command (you can just copy it here and paste it in Terminal), and press <Return>:

defaults write com.apple.mail PreferPlainText -bool FALSE

Alternatively, you could issue the following command to revert to the default setting (which should accomplish the same, since the default is to not prefer Plain Text):

defaults delete com.apple.mail PreferPlainText

Here's what Account Information says exactly:



Description: mac.com

Email address: (my user name)@mac.com

radio button saying - Edit Email Aliases...

Full Name:

----------

Incoming Mail Server: mail.mac.com

User Name: (my user name) [ ...but NOT @mac.com]

Password: (dots)

---------

Outgoing Mail Server (SMTP): smtp.mac.com:(username)

radio button---> Server Settings...

Diane,

You left out one item: there is a line, above Description, that says Account Type -- what is written beside it: .mac, POP or IMAP? Having a .mac account does not determine this entry, so please confirm the account type.

Ernie

it says

.mac

Diane,

Thanks for that last piece of info. Are you still getting the message about needing to take the account online? If so, then I have a procedure for you to carry out, to refresh the index that Mail keeps for all mailboxes.

Ernie

Ernie ~

Yes, I still get it.

But here's the rub:

All 2915 messages in my inbox are duplicates. So, where there's two messages the first/earliest one is the one with the message like:

The message from xxx <xxx@xxx.com> concerning “xxxx” has not been downloaded from the server. You need to take this account online in order to download it.

Thanks again & again...

Diane,

Is there any small black triangle beside the Inbox? If so, click on it and tell me whether you see more than one Inbox revealed?

Ernie

Yes, it shows three mailboxes, one Yahoo and two mac.com.

This post I'm using to resolve my issue with duplicate messages (you said you may know of a fix for that) one of which has "need to download from server" text in its message pane.

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Incidentally, I mention the triangle/arrow next to my InBox here, in another post, trying to resolve my question of blank/empty mac.com mailboxes:

Re: mac.com mail shows up as empty, a blank viewer window
Posted: Jun 13, 2007 12:53 PM in response to: WilsonCs
Reply

Thanks again for your help.

Good suggestion: I just ran and re-ran Connection Doctor, fiddling with matching all settings correctly on my two mac.com accounts until all lights were green.

Next, I quit Mail then re-opened it.

Unfortunately, still blank.

When I press Get Info I can get a summary, a quota used meter and read message subject lines inside the sub-window, incidentally, just not on my desktop.

My mac.com mail is being forwarded to my Yahoo account, so it comes into my InBox.

I see icons for mac.com mail separately (small globe icons).

Also, InBox has a triangle/arrow that, when clicked down from Inbox, shows my Yahoo mailbox plus the other two mac.com mailboxes. Interestingly, when I click on the mac.com mailboxes in that section it is blank there, too, with the small window explaining: "330 messages. Contents stored on server. Name on server INBOX."

However, I want to be able to view all the mac.com folder's contents [messages] on my desktop under mac.com icon, all folders, only two show up but those are both blank/empty. I'd like to view messages that are stored locally on mac.com server.

I CAN read them via webmail in a browser if I go and login at mac.com and dot-mac.

A thought: Am I maybe forwarding the messages incorrectly, so that it's in some sort of loop?

But I used to be able to see them on my desktop, this whole empty blank message just happened suddenly:

Once, about three months ago, I suddenly got an error message from Mail saying that due to a damaged index the mailbox was corrupt.

I went to the Help viewer and followed instructions. It said to rebuild the mailbox. I pressed Rebuild, and all disappeared. And it's been blank ever since.

Now the entire Rebuild option is greyed out, too!

Once I used the discussion forum and also followed the directions in a Mac troubleshooting book, but when I checked my Library I noticed that crucial mail files/folders weren't even listed.

Weird...

------------

Any ideas, Ernie?

I sure appreciate your help.

I will be certain to indicate "Solved" on these posts, too.