Is it possible to return Apple AirPods Max Headphones for a full refund?

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Level 1

12 points

Is it possible to return Apple AirPods Max Headphones for a full refund?

Good Afternoon,

Is there any chance I can return my AirPods Max Headphones for a full refund? I previously bought one about two years ago and it spontaneously stopped working, Apple Store specialist said "water damage," even though I never let them get damp/wet and avoid using them entirely when I'm sweating. For some reason, these headphones, despite costing an arm & a leg, are designed with no water-resistance or viable troubleshooting. The second pair, after returning my previous pair, has suddenly stopped working a couple weeks ago, and only works *sometimes* after about a year despite no visible damage or negligence. I don't even use these headphones a lot. Are there any return options for a full refund? Any suggestions? I've always had trouble with Apple Airpods/Headphones.

[Re-Titled by Moderator]

AirPods Max

Posted on May 19, 2024 12:50 PM

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Answer 1

May 20, 2024 9:51 AM in response to eta318

This is a technical support forum.

Apple is not here.

You had 14 days from date of purchase to receive a refund.

I have had my AirPods Max for over a year.

I have no issues with mine.

If you keep experiencing issues or keep breaking them, I suspect the issue isn’t the headphones.

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Answer 2

TheLittles

Level 10

192,871 points

May 19, 2024 10:47 PM in response to eta318

eta318 Said:

"Return & Refund - AirPods Max Headphones: [...]For some reason, these headphones, despite costing an arm & a leg, are designed with no water-resistance or viable troubleshooting.[...]"

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Water in AirPods:

There are "water resistant" --not "Water Proof". Water proof is what seems to meet your expectations. Go Here: About the Sweat and Water Resistance of AirPods Pro and AirPods (3rd generation) - Apple Support. The link tells you what to do, if contacted in water, based on particular scenarios.

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Answer 3

TheLittles

Level 10

192,871 points

May 19, 2024 11:34 PM in response to eta318

eta318 Said:

"This post refers to the AirPods Max, not the AirPods Pro or 3rd generation. Thank you for your contribution, though."

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Thank you for the followup reply.

To Clarify:

Regardless of the model, as I said: "The link tells you what to do, if contacted in water, based on particular scenarios." So, use what is provided in the link.

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