Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4 Screen Scratching

Hi-

I have kept my new iPhone 4 in my pocket with NOTHING SHARP...no keys, no pins...nothing. And I already have a few fine scratches on a supposedly "chemically strengthened and 20x harder than plastic screen".

Has anybody else had this problem?

iPhone 4, iOS 4

Posted on Jun 28, 2010 4:48 PM

Reply
146 replies

Aug 8, 2011 1:25 PM in response to Igor_G5

Are you listening yourself Igor_G5??

Every phone resists normal use, zipper included! As I said I had HTC HD2 more than 1.5 year and no scratches from normal use. If you don't believe me, buy yourself HTC.


Quality of iPhone4 glass is a piece of sh..t and everyone who is able to have impartial judgment must agree with me. No more disscusion about this...

Aug 8, 2011 3:31 PM in response to Duncho

Not sure why you think everyone who is imapartial (like myself) must agree with you and that you can just say "No more discussion" simply because you disagree with what's being said. I'm not sure you're being impartial yourself.


Anyway, I can only speak about what I've seen and experienced. I use a very thin case on my iPhone 4 and sometimes none at all. I've even dropped my iPhone 4 out of my truck with it landing face down (which cracked the Incase Snapcase I was using) and it didn't receive a single scratch. Also, I've hit the rings on my finger on the glass a few times by accident and still no scratches. So I can attest to the strength of the iPhone 4's glass.


I know several others who use little or no protection on their iPhone 4 and none of them have scratches either. It could be that you got an iPhone 4 with faulty glass. In which case you might try getting it replaced.

I'll close with this, Scratch resistant doesn't mean scratch proof. The iPhone 4 will getting scratched under some circumstances including coins in the pocket and scraping it across a zipper. Some of the people sayin they've been careful with their phone probably did something to scratch it without realizing it. Scratches don't just appear without a cause. Of course if their particular iPhone is faulty this I would suggest trying to get it replaced. The Apple stores in my area are really good about replacing faulty iPhone 4s.

Give it a try.

Apr 4, 2012 3:55 PM in response to Tybro

The only thing that has scratched my iphone was an otterbox defender case. I would take my phone out once a week to clean dust that got between the case and phone. After 3 months I got tired of this and purchased an otterbox commuter case. A thorough clean of my phone after taking it out of the defender case revealed two things... 1) the bottom part of the back of my iphone has 3 scratches- presumably where the phone slid into the bottom part of the defender case. 2) where dust would accumulate, there appears to be small divots in the glass that appear to have been created by the case pressing the dust hard against the glass.


I had my phone in the commuter case for another 1.5-2 months but got tired of cleaning the edges of the screen (under the case) every night. I've been without a case for ~2 months now and have not developed any additional scratches on any part of the phone. My phone is better protected "naked" than with a case that is supposed to protect it.


I take care of my phone, I put it in a pocket by itself (no keys), keep it away from dirt and grime, and don't drop it. I have not developed any new scratches from normal use without a case over a 2 month time - and don't expect to develop any with continued use.


the iphone is a well designed product - which will not scratch under normal use. Those who do have scratches on their phones and claim to not have done anything wrong clearly... at the very least... got sand in their pocket and put their phone inside (or some other story like that).

Jun 15, 2012 3:36 AM in response to SkyGuy79

Id just like to say that the original apple screens are very gud as apple state i replace screens etc for friends and have a replacement one myself my original apple one although smashed because i dropped it hardly had any scratches on it even after a year yet the replacement has after only one week several filthy scratches onit im the same i keep the fone in my pocket with nothing else but what i find scratches is jewellery rings etc i dnt wear any but my missus does and her screen is 10x worse than mine and im blaming her for the scratches on mine lol!

iPhone 4 Screen Scratching

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.