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inbox email disappears

Why did my inbox email delete in front of my eyes, with no action by me? I operate Catalina 10.15.3

Posted on May 24, 2020 9:57 AM

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Question marked as Best reply

Posted on May 25, 2020 5:39 PM

Hi charlie1022,


Thank you for using the Apple Support Communities! I understand your email inbox deleted suddenly. I'd like to assist.


I have a few questions to gather more information about what you are experiencing.


-What type of email account was affected?

-Do you have more than one email account set up in Mail, and if so, were any others affected by the same behavior?

-If you log into your email account from the website (i.e. Gmail.com, Yahoo.com, iCloud.com), are you still able to see your emails in your Inbox?


To get started, I would suggest the following steps:


-Force quit Mail: How to force an app to quit on your Mac - Apple Support.

-Restart your Mac: How to turn your Mac on or off - Apple Support.

-Consider updating macOS: How to update the software on your Mac - Apple Support.


Test for resolution after these steps, and if the issue remains, get back to us with more details and responses to the questions above, please.



Best regards.

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1 reply
Question marked as Best reply

May 25, 2020 5:39 PM in response to charlie1022

Hi charlie1022,


Thank you for using the Apple Support Communities! I understand your email inbox deleted suddenly. I'd like to assist.


I have a few questions to gather more information about what you are experiencing.


-What type of email account was affected?

-Do you have more than one email account set up in Mail, and if so, were any others affected by the same behavior?

-If you log into your email account from the website (i.e. Gmail.com, Yahoo.com, iCloud.com), are you still able to see your emails in your Inbox?


To get started, I would suggest the following steps:


-Force quit Mail: How to force an app to quit on your Mac - Apple Support.

-Restart your Mac: How to turn your Mac on or off - Apple Support.

-Consider updating macOS: How to update the software on your Mac - Apple Support.


Test for resolution after these steps, and if the issue remains, get back to us with more details and responses to the questions above, please.



Best regards.

inbox email disappears

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