Hi I'm trying to do a clean install of macOS Catalina via macOS Utilities but I keep on getting this message when it starts downloading:
The operation couldn't be completed (PKDownload Error error 12)
I've tried erasing HD Data and the HD in Disc Utility a few times more but still no luck
Anyone know what this means and how I fix the problem please?
iMac 27″, macOS 10.15
Hello gyroscope,
Thank you for using the Apple Support Communities! We understand you are running to a 'PKDownload error 12' while installing macOS Catalina and are happy to help.
Typically, this is a result of some kind of network issue. We would like to first have you restart your Mac and then try to install macOS Catalina again: How to turn your Mac on or off - Apple Support. If this does not help, please try the below steps next.
-Test with any third-party firewall / security / networking software temporarily removed/disabled.
-Test with a wired connection to your router, if possible.
-If a wired connection is not possible, check for potential sources of wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support and Recommended settings for Wi-Fi routers and access points - Apple Support.
-Try restarting your router / modem (unplugging them for 30 seconds then plugging them back in).
If the issue persists, please try downloading and installing macOS Catalina on a different network.
If you need continued support after these steps, reach back out with an update.
Best regards.
Hello gyroscope,
Thank you for using the Apple Support Communities! We understand you are running to a 'PKDownload error 12' while installing macOS Catalina and are happy to help.
Typically, this is a result of some kind of network issue. We would like to first have you restart your Mac and then try to install macOS Catalina again: How to turn your Mac on or off - Apple Support. If this does not help, please try the below steps next.
-Test with any third-party firewall / security / networking software temporarily removed/disabled.
-Test with a wired connection to your router, if possible.
-If a wired connection is not possible, check for potential sources of wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support and Recommended settings for Wi-Fi routers and access points - Apple Support.
-Try restarting your router / modem (unplugging them for 30 seconds then plugging them back in).
If the issue persists, please try downloading and installing macOS Catalina on a different network.
If you need continued support after these steps, reach back out with an update.
Best regards.
the operation couldn't be completed (PKDownload Error error 12)
