Bluetooth died with update to MacOS Ventura and Bluetooth Controller will not power back on

I've got exactly the same issue as you Mike, made my Mac Mini completely unusable now with no ability to connect keyboard/mouse/headset any more. Please do post any updates here if you get them from Apple Support. I'm guessing another update will be required to fix this, it's almost like there's no drivers for the bluetooth hardware in Ventura, you would think with Apple's closed eco system they would be testing their own software against all their own hardware platforms to avoid these sorts of issues.

I hear you brother.

been faithful to Apple but within one year :

• lost 512gigs of photos cause Apple wasn’t aware of bug (most of people still don’t know it) related to reading sim profile which may lock you out of your phone and stop accepting your passcode ,
• lost MacBook Pro (it was 10 years old but it was a killer after I upgraded sad and ram myself , sadly they couldn’t determine what’s wrong+they don’t sell batteries for such old models+even if they did determine and sold the batteries , they could refuse fixing because of “unauthorised” modifications [after the warranty expired 8 years ago anyway 🤣) ,
• my Mac mini (latest purchase) got Bluetooth bricked ,

oh! Have I mentioned that my brand new Apple Watch Series 7 doesn’t respond properly to accessibility gestures for 20-40% of the time ? And that my AirPods Pro sometimes connect to wrong device ? 🤣🫡

To bring this to an end: Today I received a new Mac Mini M2 in return for my broken Mac Mini 2018. It took a while...4 month to be exactly, but in the end Apple´s great customer care convinced me once again.

I guess it is like always in life: There are people who accept the first given solution, even if they have to pay. And there are people, who keep on fighting for their right and try all possible ways till they reach the goal. Choose wich way you wanna go.....

Hi MikeontheMike,

You've done some great troubleshooting so far for this issue. At this point we'd recommend that you connect with Apple for further assistance here: Apple Support

Have a great day and thanks for using Apple Support Communities.

Messaged apple support.

They asked me to do Nvram reset. (I couldn't do it straight away because I didn't yet know command and option corresponding keys one my wired 90's keyboard). I told them I've done reboot, trying switching bluetooth through top menu bar control centre as well as through settings and that I've tried terminal commands, removing bluetooth plist files, etc.

They booked a call for next day. The moment they called it was all in Japanese (I mean...seriously? after chatting in English for 1h?) . Luckily I speak Japanese on communicative level.

Then, after getting connected to English speaking support, I was asked to type new command "sudo killall -9 BlueTool bluetoothd" and restart computer and after that did not help, to restart in recovery mode and open terminal and try again. No help. Then we hanged up and after 4h I received another call (which we previously agreed upon) and I was asked to install some profile in settings, install CaptureData app (they provided download links for both files) and give it full disk access, to record screen while I was trying to switch the bluetooth on and finally to run mentioned above app and to send them DMG file with captured system logs. Now I was instructed to wait for about a week for the problem to be (hopefully) solved.

That's the update for the moment . Perhaps the above terminal command line would help some of you . Dunno :/

I have Mac mini 2018 that's two years old as well. I have Apple bluetooth Mouse, Tracker pad and Keyboard. The Mouse is laggy and disconnects. The keyboard disconnects then reconnects at times. Tracker is the only one with out lots of issues but does disconnect and reconnects at times. All working before the 13. What have Apple done with Ventura?

FYI my Mac mini 2018 Bluetooth very old "magic" keyboard and mouse have been OK after Ventura 13.0 and 13.0.1, currently with the following info:

Bluetooth Controller:

Address: **:**:**:**:**:**

State: On

Chipset: BCM_4364B0

Discoverable: Off

Firmware Version: v122 c4439

Supported services: 0x382039 < HFP AVRCP A2DP HID Braille AACP GATT SerialPort >

Transport: UART

Vendor ID: 0x004C (Apple)

MikeontheMike, Ventura 13.0.1 was released. Maybe that'll fix the Bluetooth issues 🥲

I fortunately switched Mac mini's at work. No plans to update to Ventura, since Bluetooth is working fine on Monterey 12.6.1

To my surprise, an Apple support representative (10 year veteran) reached out proactively to me via phone yesterday and was persistent until we were able to connect. Documented the issue and had me upload a log file. I have never had a tech company do that. It was nice to feel like a priority. Still suspect this will be a general OS update in the relatively near future, not a quick fix.

Had the same thing, first time I thought this has got to be a scam, someone claiming to be from Apple support calling me in the UK from Texas so didn't answer. Then got an e-mail, checked it all out and definitely seemed legit so messaged Josh back through the Apple website and said call again, he did and like you, took a load of captures of the issue. Hopefully it will help them get this sorted.

I had Josh from Austin Texas also reach out to me. On the third time of trying he got hold of me. He's captured some of the issue around the fact that all my bluetooth accessories are acting up. Disconnecting, and stuttering. Driving me up the wall. Jumping between the tracker pad and the mouse, all Apple products. All since Ventura upgrade. 13.0.1 didn't improve it.

Josh gave me a UK number to call to talk to a senior advisor about the issue. After being put on hold I was politely told to contact Josh again???? I think I prefer the USA support.

I've had the same issues and was watching this post in hopes that my issue could be solved. I too, did everything. My apple rep said "oh, I've never heard of this!" and made me sound like an outlier, which I know I am not. I too have been doing data dumps for weeks now with no results. Nothing even to try.

Have any of you completely reinstalled system from scratch? (wipe drive?) I am trying to avoid that.

I have a 2017 imac. And I too, tried everything!!

Apple-- please help us!

This doesn't provide you with a solution, but my tracker, mouse and keyboard seems to be working ok again (I have a Mac Mini). All that I've done since the Ventura upgrade is have a session with Josh in Texas who logged the instances where I had lag, stutter and diconnection of the three apple devices. I was told to contact the UK Support line by Josh.

AlI got from them was the brush off from the UK 0800 support number. They said I should go back to Josh, who told me to go back to the UK support....... I've not had time to do so. But its seems to be working. Sorry. I just hope it continues working.