Apple TV Buffering

I am in the UK and have superfast fibre broadband. I have NO ISSUES with any other streaming service. Apple TV is THE ONLY app that I have any problem with. I am on a trial period with the App and NOTHING so far has encouraged me to continue my subscription at the end of the trial. Also the series that I am trying to watch has a terrible audio mix. The spoken word is way too quiet and the music/soundtrack is deafening. Very poor from Apple.

Perhaps Apple could come up with a fix!

SOLVED:

I had the exact same issue. I have a 500 meg fiber connection and no issues on anything else.

I had an older AppleTV that was not 4K rated. I upgraded to an AppleTV 4k and the issue went away.

time to upgrade your device

AM_V8V wrote:

Apple, if you’re reading these posts, check the differences in your apps between Samsung and Sony TVs.

Apple is not reading here for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple

Please try the following:

• Unplug Modem from the wall power for 2-3 minutes.
• Unplug Router from the wall power 2-3 minutes.
• Unplug Apple TV from the wall power 2-3 minutes.

Then plug each device back in and give them about 5-10 minutes to fully boot and re-test. Also ensure you are NOT running any third party VPN on the ATV and that all the devices have up-to-date versions of their firmware and TV OS.

Finally, if you have not read the Terms of Use of these forums for awhile please re-read them. There is information in there I think you may not be aware of.

Then you likely do not have adequate coverage where the Apple TV is located. Please use a tool such as iStumbler to measure the bandwidth where the Apple TV is located. If it is low as I suspect then you either need to move the Apple TV closer to the router or you need to upgrade your network to a Mesh network to ensure you have adequate coverage throughout your home.

Please do not confuse Internet Speed with Internet coverage.

If you are unfamiliar with Mesh networks, please do a little research and you will begin to get a good idea what I mean.

It is intermittent and reoccurring. I’ve done all of the suggestions and it has gone away for a while and then it comes back. As everyone has repeatedly stated it is only with the Apple TV+ app. [personally, I am using it on an Apple TV, too].

I contacted Apple care they gave me the same suggestions and they never bother calling me back to follow up there. issue went away for a while. I haven’t the patience to spend the time to follow up with them up again.

My mom and myself are having the same problem and none of the suggestions in this thread work for either of us - she lives about 10 minutes away from me, uses a different TV brand, and different speed package but same ISP. Mine is to the point where it’s buffering for about .5 seconds every 3 seconds and I just paid $75 to watch a show that is currently essentially unwatchable. It also seems to be happening intermittently, which leads me to believe the issue isn’t on my end. (Ex. it’ll work fine for ~5 minutes and then return to the buffer pattern for ~3 minutes and repeat.)

This has only been a problem recently and I see others in the same boat as me. I don’t want to be rude either but I also don’t understand why no one is willing to accept the possibility that this might actually not be a user-problem.

Also, FYI - I’m using the Apple TV app, I have a router in every room of my house as I’m a gamer & streamer and my wife works from home as the CMO of a Digital Marketing company (hence the need for unproblematic internet), and the home network I’m currently using is testing at 700+ mbps (my TV won’t reach for LAN and the problem hasn’t bothered me enough to buy a longer cable until now).

I have a similar issue and it just started last week. Certain Apple TV+ series will stream without a problem but others, ones that I’ve watched in the past without a problem, will first lose audio as I’m watching an episode and then it will stop all together. I get a message on the screen that says there was a problem loading the video and to check my Internet connection. I have good coverage in my house because I use an extender. Also, my house is small to begin with so the router is only about 30 feet away. Again, this problem just started a week ago and I’ve been using Apple TV+ since January.

I did get someone from Apple to help me troubleshoot. We went through all the steps that I had already tried myself: unplugging everything, checking for updates, logging in and out of the app… and when nothing made a difference she blamed it on my TV.

I have a similar issue and it just started last week. Certain Apple TV+ series will stream without a problem but others, ones that I’ve watched in the past without a problem, will first lose audio as I’m watching an episode and then it will stop all together. I get a message on the screen that says there was a problem loading the video and to check my Internet connection. I have good coverage in my house because I use an extender. Also, my house is small to begin with so the router is only about 30 feet away. Again, this problem just started a week ago and I’ve been using Apple TV+ since January. (Just FYI: I can stream all shows without a problem using the Apple TV+ app on my iPhone, I have an LG TV, and all my other streaming apps work just fine).

Having the same issue, it’s getting pretty unbearable. No issue with any other app and they are able to support high video quality. My tv is about 4 inches from my 500 mbs router. Constant buffering on the apple tv app. Makes good shows unenjoyable.

Same issue. Apple TV has poor video quality and buffers every 20 seconds. I do not use Apple TV+. I have an Apple TV 4K with 1gbps speed (average is 330mbps) and it buffers on all apps. Ever since it updated to 16.6 it does this. Let me know if you share the same issues, I think Apple needs to send some patches out and fast.

Same problem here. Very disappointing. Unfortunately, I’ll need to unsubscribe if App buffering problems go unaddressed. I’ve been waiting it out, but no resolution so far. I’m paying for something I can’t use, which is ridiculous.

Same issue. It’s an Apple TV problem. I have 1 gig up and down on a stable mesh network. I have encountered buffering recently on Apple TV + only on my 1st Gen Apple TV 4K. Same issue wired and wireless.

[Edited by Moderator]

Of all my streaming devices, MacBook included, the Apple TV is the only Apple device having issues with buffering.

It is not a streaming issue.

You can however reduce the resolution from 4k to a lower resolution by going in to settings.