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I have updated my mac to Sonoma 14, but now get error messages when trying to do payroll for my business using HMRC Basic Paye Tools. Is anyone else having the same problem.
iMac 21.5″, macOS 10.15
I saw somewhere online that ticking the box ' I wish to explain why this is late' stopped the programme crashing. It worked for me.
Poor effort by HMRC though.
I am having problems too after installing the update. BPT will open and crash every time I click on "Manage employees" or "Settings".
I tried dropping in the file but no luck. Do you drag and drop?
Thanks I’ll try again
Sorry, what I should have said was “I feel your pain” LOL 😆
Thanks, I’ll try again when I can muster up some patience ! 😆
I Have had similar issues, Got no help at all from HMRC. I spotted someone had posted they had sent submissions individually. Thankfully this worked for me. hope this helps out.
Claire,
yes me too - I used the browser print function instead and did a “print to pdf”.
Format for the payslips looks the same to me.
YMMV
Ooh thank you - I’ve spent 3 hours doing payroll and thinking its me and my computer ! I really don’t like this way!
Claire,
Just remember, if it was easy anyone could do it. :-)
🤣 thanks for replying though
also changes the back up option 🤦🏻♀️
Hi Shawn - how did you fix it. I amn't on Sonoma but I am still having problems on Monterey and I can't even open Basic PAYE tools. Please could you help me?
I am having the same problem on monterey so you will have to roll back further.
Was sending submissions, now crashing. Tried all suggestions. Using PAYE tools with Mac os Ventura latest update. Any ideas or workarounds appreciated.
I am currently talking to the tech people at HMRC because since installing the latest update and restarting my MacBook Air (M1 chip) I cannot get into HMRC tools at all - it keeps crashing.
Did you ever fix this? I am having the same issue.
HMRC Basic Paye tools
