Is Apple no longer upgrading movies for existing customers to 4K?

djBrix3y wrote:

Apple used to upgrade their movies automatically to 4K for existing customers. This was great as my older movies got an automatic 4K upgrade.

Lately this hasn't happend.

I have Once Upon a Time in the West. It received a 4K upgrade in the store but my film in my library did not. I had to purchase a new copy.

Today The Departed has been released in 4K yet my copy in my library has not upgraded. Instead I see I have to buy the updated 4K.

What is happening here?

A bit of clarity would be nice Apple

We're not Apple, just other end users. I'd ask them directly if I were you.

• Call Apple at 1-800-MY-APPLE or Apple Support at 1-800-APLCARE (USA)
• Chat using the Messages app on your iPhone or Mac. Make sure to use Safari to open the link.
• Contact - Official Apple Support