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iPhone 4 Contacts Disappeared After Receiving Text Message

This morning when I woke up to a text message it showed the full name. Literally just about an hour later I received another message from the same person, but it only showed the phone number. When I went into the Contacts I saw it was completely empty. All of my favorites and recent calls are there but they're just the phone numbers, no names or anything else. How did this happen? I didn't change anything and I have no idea what to do.

iPhone 4, iOS 4

Posted on Nov 8, 2010 6:34 PM

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243 replies

Oct 17, 2013 2:35 AM in response to amaule05

Please help me out. i lost all my contacts. actually my apps were not working so what i did, i installed new app and then all my apps started working again and then i restarted my phone. after that i was about to call my friend. but when i saw my contact list, it showed no contacts. i really need my contacts back. and yeah there is no backup in my pc. is there any way to get them back...


iPhone suckkkksssss....huh.. going to buy samsung android..

Oct 19, 2013 8:45 AM in response to amaule05

This just happened to me. I haven't backed up in a while and thought all my contacts were lost. I saw that the contacts were turned off in icloud. I went to iCloud.com and signed in, my contacts were all still there. I turned on the contacts button on my phone, and then it asked to merge contacts with iCloud, so I clicked merged and all the contacts reappeared. Hope this helps anyone!

Oct 22, 2013 5:38 PM in response to amaule05

This happened to me today....however not only were my contacts lost, they were replaced with 7 or 8 contacts of people I have never heard of...complete with local phone numbers. I have tried restore, bacup, etc. took it to best buy where i bought it and the geek squad was dumbfounded to the point they ordered me a new phone.

Oct 23, 2013 4:31 PM in response to amaule05

I've just had this happen. I sent a text at 11:28pm (AESDT) last night and Contacts was fine, then at 8:51am all my contacts were gone from my phone (iPhone 4S iOS 7.0.2). I didn't do anything with my phone between those hours other than put it on charge next to me. All my contacts still exist on my iMac and on my account on icloud.com. I've tried turning iCloud off and on again on my phone, and tried refreshing contacts on icloud.com but still no joy. I've tried a couple of tips from this thread but nothing has worked. I'm reluctant to restore from backup as my last one was a month ago. There must be a way to get my iCloud contacts to talk to my phone without having to do a backup. They still exist, they're just not showing up on my phone. Any ideas?


ETA Correction, I'm running previous iOS, updating to 7.0.3 now. Will see if that makes a difference.

Oct 23, 2013 5:13 PM in response to Ayla78

Okay, after the software update they were still gone. However, I tried again to switch contacts off and on again over iCloud (in Settings in my phone). This time I was given an option to Keep or Delete contacts so I selected Keep. They turned up. Well, most of them. I had to drag some over from my Mac to my iCloud Contacts using Address Book. Those contacts haven't synched to my phone yet.

Nov 15, 2013 6:09 AM in response to amaule05

I upgraded this morning had no problems before with my 4s then after it restart NO contacts tried an older backup but they keep going ? Not downloaded any new apps lately so not sure it is a virus more like the people doing the new software did not try it on all phones. I don't use faceboot at all dont even have an account so it is not that. I had to put the contacts back manuallly probably losing a few so now will get calls from i don't know who and message that i have to ask "who are you"

Oh thank you apple

Nov 21, 2013 9:20 PM in response to amaule05

I had the same problem. I hadn't backed up my phone in a while and so I was worried I would lose a lot of recent data. However I did this and somehow it helped.


I went to a recent call and clicked on a number that was there. I then went to add the number to my contact last. I first tired to add to an existing contact and I noticed that a lot of my contacts were there but not all. The contact I was trying to add, was not there, so I added new contact. After doing that, all of my contacts started coming back one by one.


I hope this is not confusing and that every single one of you get your contacts back. Its a scary and frustrating problem.

Nov 22, 2013 10:37 PM in response to amaule05

So oddly after trying to find out what makes your contacts appear then disappear, I still have no luck. However they did disappear and come back again. I basically did the iCloud backup, power cycled my phone, went to my contact list and then back to my text messages and all the contacts appeared.


I swear this is very odd and if apple really cares about it's customers, they should try a little more quickly to resolve this. I'm getting update notifications which seem to be doing more harm than good. Please fix this!!

Dec 19, 2013 2:21 PM in response to amaule05

People on this thread are confusing different issues.


Some people are seeing all their contacts go away but can usually get them back by restarting the phone and/or disabling then re-enabling iCloud contacts.


The bigger problem, that I've been seeing for months now, is that the phone is deleting contacts at random. When it happens it also gets deleted from any service you're syncing too which makes recovering the info rather difficult. Today, I saw two contacts that were missing but I was able to recover them by having Google restore my contacts from an hour previous. Then disabled and re-enabled Google contacts on the phone to get things back on the phone.


One thing I've noticed is that it deletes contacts that were recently seen or used. For me that means my girlfriend's contact info disappears at least five times a week. She didn't believe me when I said it was the phone but - Surprise! - now her phone is doing it too.


I've been tempted to switch to an Android phone for some time now but this is really making me want to switch ASAP. Having to add contacts over and over and over again is getting old.

iPhone 4 Contacts Disappeared After Receiving Text Message

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