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Level 1

27 points

iPhone 4 Power Button Stuck

Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!

iPhone 4, iOS 4

Posted on Jan 8, 2011 8:51 PM

630 replies

Jan 22, 2011 7:42 PM in response to CwissyBwear

Just had this happen with my iPhone 4. Its a physical failure of the button, so taking into the genius bar in the am to have the phone swapped out. Poor mechanical design or early production faulty parts is my guess. My 3G phone had zero problems after a lot more use (bought the 4 in Sept last year). In the quest to make this phone look slick it appears durability has been sacrificed. Phone had not been damaged from dropping or other impact. The power button should last much longer than the estimated user ownership period.

Ullevi

Level 1

0 points

Jan 23, 2011 12:40 AM in response to CwissyBwear

I have this problem too. Gonna get in touch with Apple tomorrow and hopefully get my phone replaced

jjooee

Level 1

8 points

Feb 7, 2011 8:26 PM in response to CwissyBwear

Just happened to me today. Crap...

Feb 8, 2011 4:54 AM in response to CwissyBwear

I'm glad to see this problem is actually quite common! my iphone was sent off yesterday to be fixed for this same problem. looks like ill be getting a new handset, YEY! 🙂

jjooee

Level 1

8 points

Feb 8, 2011 7:52 AM in response to jjooee

Went to store today. Out in 20 minutes with new phone.

Feb 18, 2011 4:19 AM in response to jjooee

My button has been stuck for a while now. You can use it if you press really hard.

I still want it fixed though.

If they give you a new phone, do they transfer all the Apps & files from your existing one?

Kwopau

Level 4

1,742 points

Feb 18, 2011 6:12 AM in response to Willard White

Willard White wrote:
My button has been stuck for a while now. You can use it if you press really hard.

I still want it fixed though.

If they give you a new phone, do they transfer all the Apps & files from your existing one?

No they do not transfer any apps and data that you have on your phone.

YOu can simply make a back up through itunes. Connect your iphone to itunes, right click on the iphone on the left panel, and select back up. It pretty much backs up your contact, settings, mms/sms. Apps and photos and music and videos are not included in the back up but as long as all of them is in your itunes you should be fine. Just right click on that iphone again and click transfer purchase and any content that was purchased will be transfered.

When you do get it replaced, they take your old one, and give you a new one. All you need to do is go home, plug your new iphone into the computer and it will ask you if you want to set up as new or from back up, select back up.

Feb 18, 2011 7:10 AM in response to Kwopau

Thanks!

Feb 26, 2011 4:53 PM in response to CwissyBwear

My Power/Sleep button went yesterday, thought it was just the Apple bumper I bought but it turns out it's the actual phone...

Now I'll be off to the Apple store in the morning but if they want to swap mine for a new one then I'm kinda screwed as I have a custom Invisible Shield on the back...

I bet Apple wont pay for a new shield as well as the new phone so... 😟 Bad times..

I know I could just get another one but that would be like $40! (shipping to UK)

*****!

mvhobbs

Level 1

9 points

Apr 19, 2011 6:07 AM in response to jjooee

I hope I have the same luck, it's been getting worse over the past few weeks and now I can barely lock the screen or switch off 😟

May 11, 2011 4:31 AM in response to CwissyBwear

This just happened to me as well. I'll be hitting up the apple store today to see if they can fix the phone. I didnt have any issues until I bought a new bumper case..

mvhobbs

Level 1

9 points

May 11, 2011 5:26 AM in response to jdmhammer

I took my phone to the Apple store last week, made a genius appointment online. They removed the back to see if the button was stuck, they found it was broken or badly damaged & issued me with a replacement there & then, my phone was 9 months old. It's worth backing your phone up before going as I erased at the store & exchanged there & then.

The Apple guys were great, can't fault their customer service in my case.

May 26, 2011 3:25 PM in response to CwissyBwear

I have the same issue starting from two days ago. I have an appointment for them to look at it. It's still within the 1 year warranty, so hopefully it gets fixed or replaced.

Jun 12, 2011 9:51 AM in response to CwissyBwear

Hi everyone, I'm glad to see mines not the only phone with lock button issues, mine has pushed right in and although it still works I really struggle to press it!

Some of the other posts talk about speaking to a genius? I'm obviously not one because it doesn't seem to let me speak to one from the uk? Do they exchange phones in the uk also? Thanks

dorade

Level 1

0 points

Jun 14, 2011 1:17 PM in response to CwissyBwear

Power button issues developed quickly on my phone. I never lost full functionality, but had to put a lot of effort into pushing the button to get any response. A quick trip into the Apple Store fixed the problem. The staff replicated the problem, couldn't fix it and issued me a new phone. In and out in about 15 minutes.

iPhone 4 Power Button Stuck