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iPhone 4 Power Button Stuck

Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!

iPhone 4, iOS 4

Posted on Jan 8, 2011 8:51 PM

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630 replies

Jul 23, 2011 7:34 AM in response to CwissyBwear

What really ***** is that this happened to BOTH of my iPhone 4s.... my original and my replacement issued to me from an Apple store.


Apple, denied my repair request due to me being 3 DAYS out of warranty...


now before i start complaining, i know they are not obligated to repair a phone out of warranty for free, but man come on.... 3 days!!!!!?


I work for Best Buy, and for something like that, we would take care of our customer.. all they had to do was look at the phone and see that there was NO physical damage to the device whatsoever, but its all good....


I've been loyal to the iPhone since 2007, and I'll most likely have another defective unit in my hands once iPhone 5 releases.

Aug 14, 2011 7:54 AM in response to touchtonepolarb

My iphone 4 is out of warranty since a couple of months. The power button is stuck and not functional at all anymore. It happened out of the blue. I checked with AT&T and in the Apple store. AT&T sends you straight to Apple. The only option I got from a genius was to do a "repair exchange" to a new iphone for $199. Pretty steep price for a button. And I don't understand why a simple button only lasts 14 months. Aren't they famous for their quality? I'm very disappointed.

Aug 15, 2011 6:09 PM in response to bobs7349

This is ridiculous. I went to the store today and they told me the same thing. That is just great. My phone is out of warranty because I was one of the idiots who skipped work and spent all day sitting outside to get an iphone 4 on the first day, and because a crucial button just SUDDENLY stops working I'm suppose to pay 200 more dollars? Maybe if I dropped my phone and this happened, or I spilled something on it I would understand. But no, literally all of a sudden it just stops working. I don't know what kind of piece of crap product does that. The apple genius guy tells me that the part cannot be fixed on its own either. Thats great, so apple makes a product that has a defect that causes a crucial button to cease functioning at its own disposal and also makes it impossible to be repaired. I hope, I dont really hope but I kind of hope, that all of a sudden everyone elses buttons start suddenly failing and apple will be forced to address the issue.

Sep 8, 2011 5:15 PM in response to tjkim7

Have you had any luck fixing this problem? My iPhone 4 just started having this issue yesterday and it's really frustrating! I just got back from the Apple store and the guy at the Genius Bar told me the same thing...I'm 2 months out of warranty and they are going to charge me $199 to replace it. And on top of that, he pressed the button so much and so hard, it's even worse than when I brought it in! I don't qualify for an upgrade until March, so even though the iPhone 5 might come out in October, I will be stuck with this frustrating phone for at least 6 more months! Any ideas yet on how to fix it??

Oct 29, 2011 7:31 PM in response to CwissyBwear

Hi, my Iphone 4 is about 7 months old and was working great until last night. Now it keeps randomly locking the screen, asking to power off, and for a while the button wasn't working (it isn't jammed, but it is a little loose). There is no water damage, I've dropped it maybe twice ever, but it had a case on it. I've read about similar problems, but without the glitching. I've tried restarting it (It restarts but the problems still occur), I've tried restoring it (again, problems still occur) and I don't know what else to do. The only apple store near me is simply mac and I don't know if they will replace my phone. I don't want to send it in because I really need my phone. What should I do?

Nov 11, 2011 9:38 PM in response to CwissyBwear

Count me in guys! Just had a similar problem! My Iphone 4 power button got stuck all of a sudden! I didn't drop it or whatever! Since I bought mine october of last year, it was already out of warranty. I called wireless toyz and they told me to bring my unit at their store. They quoted it for like 50-85 bucks!! Hate it much!! Now I don't know if i'll bring it to apple store or simply go to wireless toyz and have it fix! >:-(

Nov 24, 2011 1:23 AM in response to CwissyBwear

I have the same problem.


I bought my iphone 4 when it came out last June, so i am out of warranty.


Genius told me i had to pay $150 for a new phone since that is their fix to the problem.


Why is apple making people pay for their mechanical failure that is so prevalent?


I bought the replacemet button online and had my brother install it.


It still doesnt work.


I have to turn my phone on via itunes.


HELP!

iPhone 4 Power Button Stuck

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