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Factory Unlocked iPhone 4 MMS Problem

So I bought a Factory Unlocked iPhone 4 from my local apple store the other day and I am on T-Mobile. Everything is working perfectly...except the MMS function of the phone.

Basically, I can send picture messages to anyone and I can send regular SMS. But I cannot receive MMS. My wife is on T-Mobile as well and she has tried to send me almost 20 pictures of various and random things and every, single time, I get the same message.

I have contacted Apple about this issue and they instructed me to talk to T-Mobile about it. Heres what T-Mobile had to say:

"T-Mobile Rep.: From the main menu, tap Settings.

Tap General.

Tap Network.

Customer: ok

T-Mobile Rep.: Tap Cellular Data Network.

Customer: ok

T-Mobile Rep.: Enter the following information under the MMS section.

APN: epc.tmobile.com (iphone 2G: wap.voicestream.com)

Username:

Password:

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy:

MMS Max Message Size:

MMS UA Prof URL:

Customer: ok

T-Mobile Rep.: Press the Home button to return to the Main Menu.

Then turn the phone off and then back on.

Customer: what about the cellular data section? I dont have to put anything in there?

Customer: ok its restarting

T-Mobile Rep.: Okay.

T-Mobile Rep.: Now, just as a disclaimer, we cannot guarantee that it will work.

Customer: ok

Customer: ok the phone is back on

T-Mobile Rep.: Alright, go ahead and test it out.

Customer: ok hang on a sec

T-Mobile Rep.: Okay.

Customer: It didnt work. I got the same message that I've been getting. "The media content was not included due to a picture resolution or message size restriction"

T-Mobile Rep.: It sounds like the picture settings may need to be changed to accept larger picture files.

Customer: how do i do that?

T-Mobile Rep.: That, we do not have the steps for.

Customer: hmmm ok"

So I guess at this point, I either wait to hear back from Apple and see if they have a solution or I just live without MMS receiving abilities. But I figured I would post this question here as well to see if anyone else has had this odd issue or not.

Thanks

Kyle

iPhone 4, Windows 7

Posted on Sep 25, 2011 7:48 PM

35 replies

yhwh

Level 1

0 points

May 13, 2012 4:43 PM in response to yhwh

THIS IS LAYED OUT BETTER

1. First things first. Make a full backup of your iPhone in iTunes.

2. Download the program iBackupBot. Make sure to select Mac or Windows. You may use the free trial, but it is best to purchase!

3. Launch iBackupBot and just hit OK to all of the messages that may pop up. It may take a while to load all the device information if you have multiple backups saved on your computer.

4. Once loaded you will want to find your most recent backup on the left had side and select it.

5. Next you will see a list of files show up in the righthand box. Scroll down until you see Library/Preferences/com.apple.mms_override.plist.

6. Double click on the mms override.plist and it will pop up a box to edit the file.

7. Download this com.apple.mms_override.plist and paste the contents into the box or manually write it out. It should looks similar to the picture below which is for T-Mobile. Simple Mobile’s will look a bit different. The MMSC string should be http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc

8. Now put a checkmark in the box next to Library/Preferences/com.apple.mms_override.plist and then click on File at the top and select restore.

9. iBackupBot will restore this new edited file onto your iPhone.

10. I will make a video Tutorial soon.

May 18, 2012 9:30 PM in response to yhwh

It did work with Tmobile!!

I'll try it with H2O Wireless 🙂

arank91

Level 1

0 points

Oct 7, 2012 9:14 PM in response to 8956

8956 wrote:

I'm on T-Mobile with an Iphone 4, and while mine is jailbroken, I thought my Cellular Data settings might help you. It's not a promise but try and see. You may get lucky.

APN: wap.voicestream.com

Username:

Password:

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy: 216.155.165.50:8080

MMS Max Message Size: 1048576

MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf

Of course Power Off then On for settings to take affect.

I have an iPhone 4 factory unlocked for T-mobile and just recently changed my setting to these exact settings and it fixed the problem. Didn't have to go through all that back up stuff to get it fixed. Btw thanks! 🙂

Oct 14, 2012 8:30 PM in response to shalabi_mah

Does not work with H20. 😟 Trying to fix it. Hopefully I'll have some success.

Lmagic

Level 1

4 points

Jan 26, 2014 1:07 AM in response to jedimasterkyle88

I wouldn't get to upset if I were you. There is another solution u might like and it's 100% free too. If you really wanna text you're friends and call and all that other cool stuff plus more you should get something called viber. It's a free app that let's you call your friends for free and text free and my MMS is screwed up too(only with pics and vids) if i wanted to send them a picture I would send it to them via viber(I'm an unprofessional artist I send pics to my family and friends every pic I draw), and I'm not sure if I'm crazy or if it's true but I could've sworn my friend used it on his computer when I went to his house.. But I know for sure it works on iPad iPod tablet iPhone every device but I'm not sure bout computer plus I think you get to use the number from the cellphone but if they text you on viber you'd have to open up viber to see the messages instead of your SMS messenger. It's actually pretty cool, I would show you a pic but I don't know how to show the pic to you since I'm new to this site.

PS: if I type as if I'm texting(abbreviating everything) I'm sorry.

Factory Unlocked iPhone 4 MMS Problem