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iMessage & Facetime Activation Error

I am trying to activate iMessage and Facetime but getting the following error message: "The username or passowrd was incorrect. Try again." although my username and password are both correct. Please, help and advise.

iPhone 4S, iOS 6

Posted on Sep 22, 2012 10:08 PM

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69 replies

Apr 30, 2013 12:39 AM in response to HusSajAli

HusSajAli wrote:


They both are working fine with me on my mobile number. However, the issue is when trying to get them work with the Apple ID.

Had the same problem. Phone number was fine for both imessages and Facetime but when I tried to attach my apple id it kept giving me the password error. I spent a great deal of time on this and the only thing that worked was to restore my phone through itunes. In other words, I reformatted my phone. I suggest you make sure all of your apps and music are in Itunes and your photos are backed up in a folder or on Iphoto. It makes it easier to add it back to the phone once reformatting is complete. Also, make sure your contacts are backed up. I use icloud for this which works great. I chose not to back up my settings and data because who knows what caused this problem in the first place. Anyway, after the restore/reformat was complete, I was able to register my apple ID to both Imessages and Facetime.


BTW-the reason this was important to me is because I often text Imessages from my Macbook Pro and Ipad. If Imessages (and Facetime) are not registered to your apple ID on your Iphone, you cannot send and recieve messages (and Facetime calls) from other devices such as your Macbook(must have mountain lion for this feature) and Ipad using your phone number. Hope this helps.

Jun 7, 2014 2:07 AM in response to HusSajAli

After days of frustration...


My simple solution was to sign in with another account on FaceTime and iMessage then go through the setup until it is verified. Once complete, sign out and then sign in again with your original account. No idea why it suddenly stopped working in the first place, my mac and iPhone were fine, but not iPad.


The other odd thing was that I was getting random 'Device added' alerts to my iPhone and Mac regarding my iPad, even though nothing had changed. Could be a glitch in their servers.

iMessage & Facetime Activation Error

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